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Re: OT = Signage and Customer Service

Posted by WMATAGMOAGH on Thu Aug 4 09:23:26 2011, in response to Re: OT = Signage and Customer Service, posted by BrooklynBus on Thu Aug 4 08:55:53 2011.

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Good signage has nothing to do with your first example. Anyone who listens to their GPS in that situation is an idiot. As for your second example, you'll need to be more specific about what happened, but most intersections have adequate signage to prevent you from doing such a thing.

I was once driving somewhere I wasn't familiar with GPS, but I made a point of looking over the directions before starting out. At some point, I reached an area that had been reconstructed since the GPS had been programmed, and before going through the intersection, already suspected I was being given inaccurate directions, as the traffic pattern there had changed. Sure enough, I made a wrong turn and had to make a u-turn somewhere to get back on track, but I knew that something was up before the GPS caught on to it.

This past week, I was driving in Haifa, Israel, where there is a new toll tunnel under the city (which is built on a mountain). Since I was driving a rental car, any electronically charged tolls plus a 50 NIS fee (10 times the cost of the toll in this case) would be charged to my credit card. Google Maps doesn't recognize that the new tunnel exists yet, so I had directions printed that didn't take me through the tunnel, however, all signs pointing north towards Akko (the direction I wanted) now point you towards the tunnel without suggesting another route. Since I was following the Akko signs and my passenger didn't know Hebrew (though most signs are in English too), I missed the turn Google wanted me to make. When I reached an intersection where my choices were to turn left, right or go straight into the tunnel, I had to make a decision about where to go. Because I knew enough about the basic city geography, because I had made a point of doing so before traveling, I figured turning left towards downtown and then eventually turning north along Haifa Bay would get me in the direction I wanted to go. Sure enough, after two or three kilometers, signs to Akko began to reappear along the route that I anticipated I would take, I recognized the road I was on from a previous trip there, and was able to make my way to Rosh Hanikra on Highway 4, the route I had intended to take.

I was able to do this because I had planned before my trip and used common sense and basic orientating skills, not because of a GPS or signage. The former are far more critical than the latter.

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