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The Customer is Not the MTA's Top Priority |
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Posted by BrooklynBus on Tue Jun 30 14:52:48 2015 Sheepsheadbites BlogTHE COMMUTE: Customers should be the MTA’s top priority, but they’re not. That explains why communication is so poor when there are service outages that result in extraordinary waits of up to three hours, such as what occurred last winter in Flushing... |
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Re: The Customer is Not the MTA's Top Priority |
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Posted by Olog-hai on Tue Jun 30 15:53:45 2015, in response to The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jun 30 14:52:48 2015. How about the passenger? |
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Posted by WillD on Tue Jun 30 17:48:26 2015, in response to The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jun 30 14:52:48 2015. Rather than give passengers adequate directions to PATH at the World Trade Center station on the R line, the MTA instead chose to refurbish the tile directing passengers to the “Hudson Tubes,” the former name of PATH, which serves no purpose.You're making a fool of yourself stretching so far for something to complain about. There are overhead signs which direct you to PATH. Maintaining the tile mosaics with Hudson Tubes name (which were inaccurate when installed) has not significantly confused riders over nearly a century of operation, so why do you think it'd be confusing now? It is omitted because the elevator is operated by PATH instead of the MTA. Is that not a good enough reason? You'd have a bigger problem if you directed customers to PATH's elevator, only to have them place it out of service, resulting in customers having to undertake those same long detours on top of having travelled to the "short" detour you propose. It's about control, and if the MTA doesn't have control over it then they cannot recommend it as a route because they have no way of guaranteeing that route will always be available. It has nothing to do with cooperation and everything to do with their ability to see the passenger through to the end of their trip at street level. |
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Re: The Customer is Not the MTA's Top Priority |
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Posted by N6 Limited on Tue Jun 30 18:16:42 2015, in response to The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jun 30 14:52:48 2015. The Flying Buses comment was funny lol. Sometimes the MTA should be more blunt. But as for delays they wait until the last min to mention problems further down the track line. |
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Posted by Dyre Dan on Wed Jul 1 00:22:09 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by WillD on Tue Jun 30 17:48:26 2015. They could mention the PATH elevator, with a note that the MTA does not operate it, and so cannot guarantee that it will always be running. |
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Posted by BrooklynBus on Wed Jul 1 09:45:34 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Dyre Dan on Wed Jul 1 00:22:09 2015. Exactly. MTA apologists only know how to apologize for the MTA and nothing else. He says the Hudson Tubes sign was inaccurate when installed, so why perpetuate an inaccuracy? The subway system is not a museum where every archaic sign needs to be maintained. I can understand maintaining a BMT Lines sign at Coney Island as artwork, but I see nothing artistic about the Hudson Tubes mosaic.Anyway that was only one example out of ten. No one expects shuttle buses to appear immediately in times of delays but the flying buses remark was just uncalled for and emphasizes how the MTA thinks about its passengers. There was another example I didn't mention how someone recently posted he waited 90 minutes for a Q54 I believe with no announcement of any delay by the MTA on its website or on Twitter. When he asked why, he received some ridiculous response like they didn't get around to it. In today's age of technology, that was inexcusable, and we are not talking about things that cost money. It just shows a certain attitude. The MTA does a lot of things right, but they also do a lot of things wrong. |
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Posted by BrooklynBus on Wed Jul 1 09:47:08 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by N6 Limited on Tue Jun 30 18:16:42 2015. Funny if you are not delayed several hours. This sort of thing happens quite frequently in the Rockaways and residents are tired of it. |
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Posted by fdtutf on Wed Jul 1 10:04:27 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Wed Jul 1 09:45:34 2015. No one expects shuttle buses to appear immediately in times of delays but the flying buses remark was just uncalled for and emphasizes how the MTA thinks about its passengers.Absolutely not true. Passengers always seem to expect shuttle buses to appear immediately when delays happen, and the "flying buses" remark was entirely on point. |
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Posted by fdtutf on Wed Jul 1 10:05:15 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Wed Jul 1 09:47:08 2015. This sort of thing happens quite frequently in the Rockaways and residents are tired of it.Then they should move, because there's nothing the MTA or anyone else can do about the geography of the place. |
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Posted by The Silence on Wed Jul 1 13:24:36 2015, in response to The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jun 30 14:52:48 2015. On the flying bus comment;How many drivers do you have that you can spare? how many buses are fueled and ready to go? how close are they? Is there any traffic or street construction in the way? Do the drivers know the route (going back to that New Haven Line electrical outage where the MTA drivers kept getting lost). you who used to do that sort of shit for a living should know that. Refurbishing a historic tile sign is wrong? have you met some of these preservationists these days, the demand every last detail. The subway map is not only a way finding tool, it's an advertisement for it's service. Adding PATH to the Subway map when PATH won't add the subway to the PATH map doesn't make sense. |
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Posted by randyo on Wed Jul 1 14:56:16 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Wed Jul 1 09:45:34 2015. Sometimes things that are done to restored stations are beyond the control of the MTA. I can’t say for sure if it was outside funded or not but if funding were obtained to restore Cortlandt St to its original condition then that would be a requirement even it some of the mosaics are inaccurate. It has been the policy of the MTA to give all the stations within a station complex the same name to avoid confusion as was done at Fulton St and Jay/Metrotech. While it would be in keeping with that policy to name the entire Bway/Lafayette/Bleecker complex Bway/Lafayette, the original IRT station has been landmarked and therefore cannot be changed and the entrances at the IND Bway/Laf station are too far away from Bleecker St itself to make changing the IND station even more confusing. |
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Posted by Wayne-MrSlantR40 on Wed Jul 1 16:33:13 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by WillD on Tue Jun 30 17:48:26 2015. The "Hudson Tubes" signs are historical elements which can't be altered.wayne |
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Posted by error46146 on Wed Jul 1 19:26:04 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Wed Jul 1 09:45:34 2015. We live in a world full of people who have a unreasonably bloated sense of entitlement. |
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Posted by BrooklynBus on Thu Jul 2 08:42:03 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by fdtutf on Wed Jul 1 10:04:27 2015. No. Most people aren't dumb. They realize buses don't magically appear. That it takes time to call in drivers and pull buses from the depot or other routes. What they are upset about is when there are 600 passengers waiting, and they wait an hour for two buses to appear that can only hold 150 passengers and the rest have to wait another hour for those buses to return or other buses to come.That comment was an insult to the passengers that stated we are doing a good enough job and can't do any better when an apology was in order. |
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Posted by BrooklynBus on Thu Jul 2 08:51:26 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by randyo on Wed Jul 1 14:56:16 2015. I really doubt that it is official policy to give one station name to complexes although they have done that in a few cases like JayMetroTech. They didn't do it at 74 St Broadway/ Roosevelt Jackson Heights when that station was retiled.As far as restoring to original condition, they probably could have received that small exemption Since they were allowed to add new signage anyway, the station really isn't in original condition anyway. We didn't insist that we would retain signage to defunct elevated lines, and I don't see this as any different although one could argue the Hudson Tubes still exist. Signage should inform and not confuse. |
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Posted by BrooklynBus on Thu Jul 2 08:53:39 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Wayne-MrSlantR40 on Wed Jul 1 16:33:13 2015. According to who? That would mean that all the outside Interborough BMT and IND signage should never have been removed and replaced with lettered signage. |
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Posted by BrooklynBus on Thu Jul 2 08:54:44 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by fdtutf on Wed Jul 1 10:05:15 2015. This has nothing to do with geography. |
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Posted by BrooklynBus on Thu Jul 2 08:59:59 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by The Silence on Wed Jul 1 13:24:36 2015. Your flying bus comments are in order. Still, the MTA could have done a better job and an apology was in order just like when they apologized for what happened in Flushing.Yes preservationists can be unreasonable. It would be ridiculous for PATH to show the subway system map, and no one is asking the MTA to show the entire PATH map but only show a schematic to Hoboken and Jersey City. They do not need to show all stations either. |
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Re: The Passenger is Not the MTA's Top Priority |
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Posted by ChicagoMotorman on Thu Jul 2 10:12:28 2015, in response to The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jun 30 14:52:48 2015. title corrected |
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Posted by randyo on Thu Jul 2 12:59:16 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Thu Jul 2 08:53:39 2015. Not every station on the NYCTS was landmarked but certain stations were. |
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Posted by randyo on Thu Jul 2 13:26:33 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Thu Jul 2 08:51:26 2015. Now that you mention it, the theory that the “Hudson Tubes” still exist would be correct since they were originally operated by the H & M and are now operated by the PATH but they are still the “Hudson Tubes” since they are tubes under the Hudson! |
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Posted by BrooklynBus on Thu Jul 2 18:44:32 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by randyo on Thu Jul 2 13:26:33 2015. But how many New Yorkers would know what the Hudson Tubes are if you asked them? |
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Posted by BrooklynBus on Thu Jul 2 18:46:14 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Thu Jul 2 08:53:39 2015. But I am not familar with any other station that has retained old signage except for the new BMT sign that was added at Stillwell Terminal when it was rehabbed. |
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Posted by BrooklynBus on Thu Jul 2 18:49:17 2015, in response to Re: The Passenger is Not the MTA's Top Priority, posted by ChicagoMotorman on Thu Jul 2 10:12:28 2015. I also hate the word "customer" and usually do use "passenger" but in ths case I purposely used "customer" because that supposed to indicate a higher level of caring which is why the MTA uses it, so that is why I used it, to show their hypocrisy. |
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Posted by Wallyhorse on Fri Jul 3 01:05:03 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by error46146 on Wed Jul 1 19:26:04 2015. Absolutely. |
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Posted by Broadway Buffer on Wed Jul 8 14:43:58 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Thu Jul 2 18:44:32 2015. It isn't the only directional sign for PATH. Cortlandt St and 14/6 have a sufficient amount of modern directional signs indicating where "PATH" is located in addition to the old mosaics. At Hunter's Point Av you'll find a prominent mosaic which reads "TO Astoria [and] Corona" while there are no longer any trains to Astoria at that platform, but a modern sign "to Flushing" is installed immediately above it. Removing wouldn't cause anymore confusion than is already present at every other station where there are no outdated signs. |
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Posted by fdtutf on Wed Jul 8 16:59:21 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Thu Jul 2 08:54:44 2015. Really? The fact that the Rockaways are a slender strip of land only accessible from the rest of Queens via a limited number of street routes isn't relevant to the difficulty of providing substitute bus service when the subway is disrupted (in this case by copper thieves, let's keep in mind)? Really? What would you call it? |
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Posted by fdtutf on Wed Jul 8 17:04:34 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Thu Jul 2 08:42:03 2015. What they are upset about is when there are 600 passengers waiting, and they wait an hour for two buses to appear that can only hold 150 passengers and the rest have to wait another hour for those buses to return or other buses to come.You just proved my point. The arrival of additional passengers can't magically cause the buses to appear. That comment was an insult to the passengers that stated we are doing a good enough job and can't do any better when an apology was in order. The "flying buses" comment could not be taken by any reasonable person to imply "we are doing a good enough job." What it obviously meant was that the MTA can't magically move buses past traffic congestion that exists between where the buses are and where they're currently needed. That's all. |
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Posted by BrooklynBus on Wed Jul 8 18:28:32 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by fdtutf on Wed Jul 8 16:59:21 2015. Unless Cross Bay Boulevard is entirely blocked because of an accident or some disaster, getting emergency bus service to the Rockaways doesn't pose a greater problem than elsewhere. You make it seem like the closest bus depot is in Manhattan when there is one right by JFK and East New York via Atlantic and Woodhaven isn't that far away either.A similar problem happened at Broadway Junction several years ago when passengers also had to wait three hours for shuttle buses to arrive. Now how far is that from East NY Depot? |
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Posted by Joe V on Wed Jul 8 18:47:37 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by fdtutf on Wed Jul 8 16:59:21 2015. Well there access via the Five Towns. That's how the old Jamaica Bus gets there. The LIRR also honored MC for the Copper Thief rush hour. |
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Posted by fdtutf on Thu Jul 9 10:16:07 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Wed Jul 8 18:28:32 2015. You make it seem like the closest bus depot is in Manhattan when there is one right by JFK and East New York via Atlantic and Woodhaven isn't that far away either.It's a matter of where there are spare buses available for substitute service. Those depots may not be able to make any buses available (I don't know, and I doubt you do, either). A similar problem happened at Broadway Junction several years ago when passengers also had to wait three hours for shuttle buses to arrive. Now how far is that from East NY Depot? Miles and miles, of course! :-P But that's a separate case that may have had its own explanations (lack of buses, perhaps?). In the case of the recent disruption on the A, the relative difficulty of getting buses out to the Rockaways surely played a role. |
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Posted by BrooklynBus on Mon Jul 13 16:46:40 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by fdtutf on Thu Jul 9 10:16:07 2015. You don't know what the problems were so don't try to guess. You criticize me when I do that. |
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Posted by Terrapin Station on Mon Jul 13 19:44:01 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Mon Jul 13 16:46:40 2015. No we don't. What he's doing right and what you do wrong are two different things. |
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Posted by BrooklynBus on Mon Jul 13 20:36:06 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Terrapin Station on Mon Jul 13 19:44:01 2015. It's okay if he makes a guess, but when I do it and say its a guess or probable, then it's not okay. And you wouldn't say you are just a little biased? |
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Posted by TerrapiN StatioN on Mon Jul 13 21:59:37 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Mon Jul 13 20:36:06 2015. Nope. He's giving possible answers and calls them such. You make guesses and state them as fact. Two different actions. |
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Posted by R30A on Tue Jul 14 02:35:48 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by TerrapiN StatioN on Mon Jul 13 21:59:37 2015. It is even worse than that. fdtutf makes rational answers and states them as possibilities. BrooklynBus makes absurd answers and states them as facts. |
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Posted by R30A on Tue Jul 14 02:35:48 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by TerrapiN StatioN on Mon Jul 13 21:59:37 2015. It is even worse than that. fdtutf makes rational answers and states them as possibilities. BrooklynBus makes absurd answers and states them as facts. |
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Posted by R30A on Tue Jul 14 02:35:48 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by TerrapiN StatioN on Mon Jul 13 21:59:37 2015. It is even worse than that. fdtutf makes rational answers and states them as possibilities. BrooklynBus makes absurd answers and states them as facts. |
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Posted by Terrapin Station on Tue Jul 14 07:55:55 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by R30A on Tue Jul 14 02:35:48 2015. Yes, thanks for the clarification. |
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Posted by Wakefield-241st Street on Tue Jul 14 07:55:59 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Mon Jul 13 20:36:06 2015. One fact I know:One of the reasons why the MTA was created was to coordinate regional transportation. They have failed miserably in that effort. When private operators operated many bus routes, the MTA refused to show those services on its bus maps for many years, fearing competition, although most of those services were provided in areas not served by the MTA.. AFAIK, I know the Queens Bus map from the 1970s had private bus companies on it. So much for that statement. |
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Posted by Wakefield-241st Street on Tue Jul 14 07:57:13 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Wakefield-241st Street on Tue Jul 14 07:55:59 2015. And also if these private companies operate in areas not served by the MTA when why the MTA should be obligated to include them in their maps? What competition? |
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Posted by The Management on Tue Jul 14 08:35:58 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by R30A on Tue Jul 14 02:35:48 2015. Sounds about right. |
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Posted by BrooklynBus on Tue Jul 14 10:21:07 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Wakefield-241st Street on Tue Jul 14 07:55:59 2015. The Queens private routes were not included in the first MTA maps but were included later. The B100 in Brooklyn was never included because it paralleled the B2 for part of the way. The B110 still is omitted to this day. |
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Posted by BrooklynBus on Tue Jul 14 10:37:07 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jul 14 10:21:07 2015. The Q35 was also omitted from the Brooklyn Bus Map as was the B 103 also, which was not included until MTA takeover. None ofthe private express routes were shown either.You can check over here: http://www.google.com/search?q=1981+brooklyn+bus+map&ie=UTF-8&oe=UTF-8&hl=en&client=safari What I say is the truth. |
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Posted by Spider-Pig on Tue Jul 14 11:47:14 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jul 14 10:21:07 2015. The B100 had been on the Brooklyn Bus Map for years before the MTA takeover. |
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Posted by Spider-Pig on Tue Jul 14 11:49:47 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Dyre Dan on Wed Jul 1 00:22:09 2015. The passage between the PATH elevator and the subway is not accessible. |
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Posted by Spider-Pig on Tue Jul 14 11:52:38 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Broadway Buffer on Wed Jul 8 14:43:58 2015. “To Astoria” is still correct because it doesn’t necessarily imply that you can get to Astoria without a transfer. |
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Posted by Wakefield-241st Street on Tue Jul 14 12:10:40 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Spider-Pig on Tue Jul 14 11:47:14 2015. LOL - - even Allan Rosen should know that - - it was included in the first edition of the "new" mapping design which is used today. As a former Brooklynite, I know that too. |
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Posted by Wakefield-241st Street on Tue Jul 14 12:19:15 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by BrooklynBus on Tue Jul 14 10:37:07 2015. The Q35 was also omitted from the Brooklyn Bus Map as was the B 103 also, which was not included until MTA takeover. None ofthe private express routes were shown either.WAAR - - - LOLOLOLOLOL scroll down for 1981 bus map and you will see Q35 and B100 - - nothing on B103 |
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Posted by BrooklynBus on Tue Jul 14 14:21:23 2015, in response to Re: The Customer is Not the MTA's Top Priority, posted by Wakefield-241st Street on Tue Jul 14 12:19:15 2015. Guess what? I may have been wrong about it not being on the 1981 map. But let us now review everything.1968 - MTA takes over subways 1969 - MTA produces their first bus maps. No privates on Brooklyn and if I remember correctly the Queens map only showed NYCT routes in Flushing. Southeast Queens was still private at that time. 1974 - Still no privates on Brooklyn map. 1981 - B100 and Q35 appear on Brooklyn map for first time. Who stopped production of that map to make corrections? Me, because I was in charge of Planning. So I was probably the one who added the B100 and Q35. (There was no B103 back then which didn't appear until the MTA took over the privates, the same time when the former Command privates were added around 2004.) So excuse me for forgetting all the 96 corrections I made to that 1981 bus map after 34 years. I don't have a photographic memory. So to summarize, MTA takes over subways in 1968. First express formerly private routes and B103 appear 35 years later. |
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