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Re: Former WMATA Spokesman Cody Phanstiehl Dies

Posted by RonInBayside on Mon Feb 5 21:54:22 2007, in response to Re: Former WMATA Spokesman Cody Phanstiehl Dies, posted by WMATAGMOAGH on Mon Feb 5 21:04:19 2007.

Mr. Phanstiel presented a picture of WMATA to the public that could be supported by an outstanding customer experience, or undermined by a lousy one.

Put it another way. I'm going to exaggerate a little to make the point clear. Suppose he had been working his ass off, doing what he did, at New York City Tansit in the 1970s (no one here will disagree the subway system was in the crapper for a while there) The customer gets on a train and his ride is the opposite of the image Cody's trying to project.

The best way to honor this guy, besides the scholarships and other things (which are not bad things at all) is to work hard to make the customer's experience as wonderful as you can possibly achieve. No only does that honor him, it honors current employees and it honors the taxpayers who paid for the system.

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