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Re: Former WMATA Spokesman Cody Phanstiehl Dies

Posted by WMATAGMOAGH on Tue Feb 6 00:05:40 2007, in response to Re: Former WMATA Spokesman Cody Phanstiehl Dies, posted by RonInBayside on Mon Feb 5 23:27:40 2007.

I believe I am more familiar with the daily operations of the WMATA system than you are. You may choose to believe the media hype, but I don't believe every last word I read in the Washington Post or hear on WTOP Radio. The issues WMATA currently faces are complex and not on any one level of personell. That said, overall, the service runs well and takes people where they want to go in a safe and reliable manner. I don't know if you've ever worked in public transit, but in the customer service realm, no news is good news. People only talk about the service when there are problems, and that is when the media picks up on it. You seem to listen in then, but I can assure you that most of the time, things go just fine.

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