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Re: Former WMATA Spokesman Cody Phanstiehl Dies

Posted by RonInBayside on Mon Feb 5 23:27:40 2007, in response to Re: Former WMATA Spokesman Cody Phanstiehl Dies, posted by WMATAGMOAGH on Mon Feb 5 23:16:23 2007.

"This is a bit of a stretch if you ask me."

Not at all. You haven't considered the possibilities.

"WMATA has an obligation to do run its operation well every day, regardless of what the PR office has to say,"
Agreed.

"and does so"

Very poorly until its recent improvements, and it still hiccups now and then. A formal quality improvement program in the Deming/Ishikawa model might help. You could name the prize for most improved WMATA organizational unit after him. Even make an annual trophy out of it. Or do something else to emphasize the rewards that come from doing excellent work, rather than taking for granted that people "have to do it."

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