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Re: Had words with a NICE driver today

Posted by RailBus63 on Sat Apr 28 16:51:05 2012, in response to Re: Had words with a NICE driver today, posted by NIMBYkiller on Sat Apr 28 01:44:25 2012.

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Maybe you would have gotten a better response if you started with "My train is at 5:23 - do you think we'll make it?"

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Re: Had words with a NICE driver today

Posted by NIMBYkiller on Sat Apr 28 17:00:03 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Sat Apr 28 11:28:20 2012.

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Nope, go ahead and ask him because everything I said about that convo when I boarded the bus is true.

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(259561)

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Re: Had words with a NICE driver today

Posted by NIMBYkiller on Sat Apr 28 17:01:47 2012, in response to Re: Had words with a NICE driver today, posted by BigBusDriver on Sat Apr 28 08:15:02 2012.

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Again, the explanation would have helped. If something happened to make the bus late enough that I was going to miss my train, I wouldn't be nearly as upset about it as if the driver had done something intentional. Yeah, either way I would've missed work, but at least there's a legitimate reason one way.

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Re: Had words with a NICE driver today

Posted by NIMBYkiller on Sat Apr 28 17:07:55 2012, in response to Re: Had words with a NICE driver today, posted by Brooklyn67 on Sat Apr 28 14:06:16 2012.

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I was never really as laid back as you on the job, but transit and hound are totally different beasts. Still, as you said, the one liner would've worked fine, lie or not

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Re: Had words with a NICE driver today

Posted by merrick1 on Sat Apr 28 18:12:09 2012, in response to Re: Had words with a NICE driver today, posted by Bill from Maspeth on Sat Apr 28 16:33:04 2012.

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I know there is no coordination between NICE or Suffolk Transit and the LIRR. I would be nice if there were but I know it's not going to happen.

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Re: Had words with a NICE driver today

Posted by JAzumah on Sat Apr 28 20:19:33 2012, in response to Had words with a NICE driver today, posted by NIMBYkiller on Fri Apr 27 19:19:08 2012.

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Never fight with someone in a position to take you hostage. Ever. You wait until you get off and file the complaint. The pen is mighter than the sword.

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(259568)

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Re: Had words with a NICE driver today

Posted by Bounad Hanhic on Sat Apr 28 20:22:18 2012, in response to Re: Had words with a NICE driver today, posted by JAzumah on Sat Apr 28 20:19:33 2012.

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IAWTP

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(259580)

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Re: Had words with a NICE driver today

Posted by G1Ravage on Sun Apr 29 04:30:22 2012, in response to Re: Had words with a NICE driver today, posted by Railman718 on Sat Apr 28 07:30:06 2012.

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Never had a refresher. If you're thinking of "Customer Communication", that was a joke.

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Re: Had words with a NICE driver today

Posted by Railman718 on Sun Apr 29 08:58:38 2012, in response to Re: Had words with a NICE driver today, posted by G1Ravage on Sun Apr 29 04:30:22 2012.

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Well you had it then?

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(259601)

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Re: Had words with a NICE driver today

Posted by Easy on Sun Apr 29 17:28:59 2012, in response to Had words with a NICE driver today, posted by NIMBYkiller on Fri Apr 27 19:19:08 2012.

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I can understand his reluctance to engage in a debate with you regarding the proper way to perform his job and unless he actually did something wrong by waiting, there was really no need to press him on it. You knowing that he had to make a personal phone call (or whatever it may have been) wasn't going to get you there any quicker.

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(259631)

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Re: Had words with a NICE driver today

Posted by North-Easten T/O on Mon Apr 30 07:02:36 2012, in response to Re: Had words with a NICE driver today, posted by NIMBYkiller on Fri Apr 27 19:55:44 2012.

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NIMBYkiller, Have you ever driven a Bus or a Train for any any amount of time without a brake. I have, it's not fun. I know I need more then 5mins to rest.

Try it one day and you will see what I mean. OK.

BTW I take NTJ buses t work and I leave 1 hours early, just incase something unforseen down the raod messes up. I comes in handy, you sould try 1 bus early, see how that works out, before you start complaining about running late for work, thats your problem if you cut it close like that every day, not the drive's.

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Re: Had words with a NICE driver today

Posted by The Flxible Neofan on Mon Apr 30 09:14:39 2012, in response to Re: Had words with a NICE driver today, posted by Railman718 on Fri Apr 27 23:28:12 2012.

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Sorry, I didn't mean to say that I have that type of attitude towards all of you guys, as I've actually encountered a lot of drivers who are incredibly friendly and even have gone out of my way to commend them when they go above and beyond. Plus, posting here, I get a somewhat general idea of the trials and tribulations that a lot of operators face each day, especially with crime against drivers going up.

HOWEVER

There are so many articles, posts, and such out there where people say "such and such systems operators are incredibly rude, etc" because passengers have experienced "unwarranted attitudes" (according to the passengers' perception, whether right or wrong) from one or more operator which brings the opinion of the entire system down, and there's no amount of promotion from the agency can change that attitude.

I was, however, quite annoyed by reading posts in here practically cheering on the driver and attacking NIMBYkiller. Everyone is human, everyone has his/her bad day, and not everyone will interact well with each other on the best of days. However, EVERYONE should know that if a customer comes to you and is angry, no good will EVER come from you telling the person to "Shut up".

Again, I am sorry if I put out the impression that I believe that ALL drivers are like this, as this is definitely not true, but sadly bad eggs like this NICE driver shouldn't be encouraged as it instantly puts a bad image on everyone that works for NICE on all levels.

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Mon Apr 30 09:18:17 2012, in response to Re: Had words with a NICE driver today, posted by merrick1 on Sat Apr 28 18:12:09 2012.

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I know there is no coordination between NICE or Suffolk Transit and the LIRR. I would be nice if there were but I know it's not going to happen.

And as long as that's the case, few besides the truly transit-dependent will use the service. The lack of coordination is a bigger affront to customers than any "shut up" from an operator.

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Re: Had words with a NICE driver today

Posted by The Flxible Neofan on Mon Apr 30 09:21:09 2012, in response to Re: Had words with a NICE driver today, posted by RIPTA42HopeTunnel on Mon Apr 30 09:18:17 2012.

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I highly agree with this post. I've been dealing with something similar with my local transit system in my area, where hourly buses would miss connections by literally 2 or 3 minutes or less...and they are scheduled to do so.

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(259639)

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Mon Apr 30 09:27:35 2012, in response to Re: Had words with a NICE driver today, posted by NIMBYkiller on Sat Apr 28 01:46:49 2012.

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A passenger running late is hardly a bus operators problem. But when the bus operator intentionally delays a schedule, that is extremely rude, unprofessional, and disrespectful

And even if the offending customer insulted the operator's mother, it's not like he's the only one riding or waiting for the bus.

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Mon Apr 30 09:28:49 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Sat Apr 28 11:22:50 2012.

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Everyone groans when the engine dies.....

Why would you punish "everyone" because one person pissed you off? Seems rather unfair to the rest of the passengers.

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Re: Had words with a NICE driver today

Posted by Railman718 on Mon Apr 30 09:44:03 2012, in response to Re: Had words with a NICE driver today, posted by The Flxible Neofan on Mon Apr 30 09:14:39 2012.

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Good post and thank you for the explanation!

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Re: Had words with a NICE driver today

Posted by B1bus on Mon Apr 30 10:26:29 2012, in response to Re: Had words with a NICE driver today, posted by Brooklyn67 on Sat Apr 28 14:06:16 2012.

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While against all the rules, and good luck noone getting hurt getting on and off at non bus stops, I applaud your attitude.

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Re: Had words with a NICE driver today

Posted by B1bus on Mon Apr 30 10:27:59 2012, in response to Re: Had words with a NICE driver today, posted by JAzumah on Sat Apr 28 20:19:33 2012.

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Yes, do NOT ask for a badge # at ANY time. Bus #, time and location would do fine. I have had to do that a couple of times with extreme cases.

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Re: Had words with a NICE driver today

Posted by Joe Saitta on Mon Apr 30 11:19:55 2012, in response to Re: Had words with a NICE driver today, posted by RIPTA42HopeTunnel on Mon Apr 30 09:28:49 2012.

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Since you probably have never been in the dangerous situations I've been in which caused me to do this, you don't have the right to judge.

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Re: Had words with a NICE driver today

Posted by Westcode44 on Mon Apr 30 11:22:03 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Mon Apr 30 11:19:55 2012.

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AND ur a "NICE" guy Joe-

WE-44

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Mon Apr 30 11:33:27 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Mon Apr 30 11:19:55 2012.

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Since you probably have never been in the dangerous situations I've been in which caused me to do this, you don't have the right to judge.

"I'm late for an appointment" is a dangerous situation?

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Re: Had words with a NICE driver today

Posted by Railman718 on Mon Apr 30 11:35:48 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Mon Apr 30 11:19:55 2012.

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Train Operator works fine for me!

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Re: Had words with a NICE driver today

Posted by Joe Saitta on Mon Apr 30 13:34:06 2012, in response to Re: Had words with a NICE driver today, posted by RIPTA42HopeTunnel on Mon Apr 30 11:33:27 2012.

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Certainly, if a passenger is standing over you pushing on your shoulder. Need I say more? Again - you have no experience I believe, best not to say anything unless you've been in that seat.

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Mon Apr 30 15:53:19 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Mon Apr 30 13:34:06 2012.

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Certainly, if a passenger is standing over you pushing on your shoulder. Need I say more?

No one has pushed on any shoulders in this thread. Obviously that's a different situation.

Again - you have no experience I believe, best not to say anything unless you've been in that seat.

I don't have to drive a bus to have experience interacting with a hostile public.

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Re: Had words with a NICE driver today

Posted by Joe Saitta on Mon Apr 30 17:07:30 2012, in response to Re: Had words with a NICE driver today, posted by RIPTA42HopeTunnel on Mon Apr 30 15:53:19 2012.

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I wasn't talking about this thread. Obviously you didn't understand me. Think....

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Tue May 1 11:03:07 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Mon Apr 30 17:07:30 2012.

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I wasn't talking about this thread. Obviously you didn't understand me. Think....

No, it's obvious you were talking about this thread.

Posted by BigBusDriver on Sat Apr 28 00:00:41 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Fri Apr 27 22:02:15 2012.

I absolutely LOVE when a 'customer' comes to me and says "Excuse me, I'm late for an appointment. Can you speed this up a little?"
Out goes the anchor!

Posted by Joe Saitta on Sat Apr 28 00:09:41 2012, in response to Re: Had words with a NICE driver today, posted by BigBusDriver on Sat Apr 28 00:00:41 2012.
Or the bus suddenly stalls out.



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Re: Had words with a NICE driver today

Posted by Joe Saitta on Tue May 1 11:10:55 2012, in response to Re: Had words with a NICE driver today, posted by RIPTA42HopeTunnel on Tue May 1 11:03:07 2012.

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Yes, but the meaning was far different. Where did I say "Out goes the anchor?" You surely don't understand what I said.

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Re: Had words with a NICE driver today

Posted by Mr. D - Type on Tue May 1 11:24:07 2012, in response to Had words with a NICE driver today, posted by NIMBYkiller on Fri Apr 27 19:19:08 2012.

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Have you ever heard the expression, do unto others as you would have them do unto you ? How would you like to be treated the way you treated the driver ?

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Re: Had words with a NICE driver today

Posted by RIPTA42HopeTunnel on Tue May 1 12:13:40 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Tue May 1 11:10:55 2012.

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BigBusDriver said "Out goes the anchor." You responded "Or the bus suddenly stalls out," and added "True, but more fun my way - especially when you get the bus safely to the curb first. Everyone groans when the engine dies..." All in response to "Excuse me, I'm late for an appointment. Can you speed this up a little?" with no mention of dangerous situations or pushing on shoulders.

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Re: Had words with a NICE driver today

Posted by NIMBYkiller on Tue May 1 22:33:36 2012, in response to Re: Had words with a NICE driver today, posted by Mr. D - Type on Tue May 1 11:24:07 2012.

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And how exactly did I treat the driver? I spoke kindly the entire time. And when passengers ever asked why I was late I told them the reason. Sometimes my fault, sometimes the company. I would never tell a passenger that it's not my problem if it was something directly related to my job performance...nor would I ever tell a passenger to shut up/

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Re: Had words with a NICE driver today

Posted by G1Ravage on Tue May 1 23:21:43 2012, in response to Re: Had words with a NICE driver today, posted by Railman718 on Sun Apr 29 08:58:38 2012.

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Yes, for promotions/reclassifications. Totally lame.

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Re: Had words with a NICE driver today

Posted by Railman718 on Tue May 1 23:46:02 2012, in response to Re: Had words with a NICE driver today, posted by G1Ravage on Tue May 1 23:21:43 2012.

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Yes but they do have something thats my point..

Lame or not its something..

Trust me they didnt do it for thier health...

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Re: Had words with a NICE driver today

Posted by Mr Mabstoa on Wed May 2 12:02:24 2012, in response to Re: Had words with a NICE driver today, posted by Bill from Maspeth on Fri Apr 27 22:48:14 2012.

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Yup. When I drove a bus no matter how how late I was at the end of the line I always stretched my legs, went to the bathroom or smoked a cigarette.
As a road dispatcher I never rushed operators at the end of the line either. I would tell the customers who would be late or in a rush that bus operators are not robots but are human beings entitled to a break, especially after driving from the South Ferry for almost 3 hours.
My suggestion to them would be leave a little earlier from the house.
Taking into the consideration that the operators are probably not to happy with the change of management and morale is poor the operator probably was not in a great mood. His response was bad as well and you should probably have just got his bus and run number and put a complaint in, never ask for a badge number.

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Re: Had words with a NICE driver today

Posted by R40SlantontheB on Wed May 2 22:10:06 2012, in response to Re: Had words with a NICE driver today, posted by Mr Mabstoa on Wed May 2 12:02:24 2012.

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Many of the operators I know are miserable with NICE and pray the MTA comes back. Morale is at an all time low. Take into consideration a story an n6 driver told me, he had to drive the n6x and had to go past hundreds of people waiting for the bus in Elmont and Franklin Square. Whenever he stopped at a light passengers would bang on the door to be let on and start yelling, but he couldn't let them on because he'd get in trouble since the n6x isn't supposed to stop at those stops.
The drivers are often the first person the rider sees and they will take out the poor service problems on the driver. I just wish these people would organize and show their anger against Nassau County and Veolia management!
I know with the way things are now and I have an important connection I allow no less than 30 minutes, 15 is way too risky.


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Re: Had words with a NICE driver today

Posted by Brooklyn67 on Thu May 3 00:17:21 2012, in response to Re: Had words with a NICE driver today, posted by R40SlantontheB on Wed May 2 22:10:06 2012.

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This isn't the Hawk driver on the N6, is it? Guy in his 50's, salt and pepper hair? If you're speaking of this guy, he's just miserable in general.

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Re: Had words with a NICE driver today

Posted by mac5689 on Thu May 3 00:19:23 2012, in response to Re: Had words with a NICE driver today, posted by R40SlantontheB on Wed May 2 22:10:06 2012.

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I don't think anyone like having to work for a new company and having to learn how they do things, especially if they have worked a long time for their old employer, unless in the rare instance when the employee leaves on their own because they don't want to work for that employee.


You can't blame all poor service on Nassau and Veolia, unless the poor service you mean is from the schedulers, I mean if Morale is low and it has been shown through out history that when Morale is low that employees don't preform their jobs to the best that they can. (I'm not trying to piss anyone off)

Though its obvious that, assuming that there weren't alot of break downs, that the riders that were banging on the n6x didn't yet learn of the new route and just assumed that it would stop at their stops. (which if you think about they should have learned that by now, I mean the new route has been in effect for nearly a month now)

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Re: Had words with a NICE driver today

Posted by N6 Limited on Thu May 3 01:56:08 2012, in response to Re: Had words with a NICE driver today, posted by mac5689 on Thu May 3 00:19:23 2012.

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Those riders were banging on the door because all the Local buses were super packed, and the expresses are virtually empty, and they just wanted a bus with capacity to get to their destination. They definitely know the N6x route and they definitely don't agree with it.

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Re: Had words with a NICE driver today

Posted by R40SlantontheB on Thu May 3 03:19:59 2012, in response to Re: Had words with a NICE driver today, posted by Brooklyn67 on Thu May 3 00:17:21 2012.

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Nope...

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Re: Had words with a NICE driver today

Posted by merrick1 on Thu May 3 07:45:44 2012, in response to Re: Had words with a NICE driver today, posted by R40SlantontheB on Wed May 2 22:10:06 2012.

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Privatization almost always involves screwing the workers. That is how the private operator cuts costs. Buses and replacement parts cost the same. Fuel costs the same. But you can always cut the workers' wages or flog more work out of them.

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Re: Had words with a NICE driver today

Posted by Cornell Park on Thu May 3 09:09:11 2012, in response to Re: Had words with a NICE driver today, posted by merrick1 on Thu May 3 07:45:44 2012.

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"But you can always cut the workers' wages or flog more work out of them."

Sorry but I have to call B.S. on that statement. I went private to public and over 6 years later they still find ways to make it hurt.

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Re: Had words with a NICE driver today

Posted by jasonbellamy on Thu May 3 13:45:11 2012, in response to Re: Had words with a NICE driver today, posted by BigBusDriver on Sat Apr 28 00:00:41 2012.

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On several occasions I've seen other passengers politely tell drivers they're trying to make a connection, and the drivers tried to help them out as best they could while driving safely. (This was not in the NYC region.)

That's the kind of bus driver who gets a compliment letter from me.

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Re: Had words with a NICE driver today

Posted by Brooklyn67 on Thu May 3 15:41:42 2012, in response to Re: Had words with a NICE driver today, posted by jasonbellamy on Thu May 3 13:45:11 2012.

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In your opinion, should the bus driver attempt to drive ahead of schedule in order to make such a connection?

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Re: Had words with a NICE driver today

Posted by mac5689 on Thu May 3 16:16:31 2012, in response to Re: Had words with a NICE driver today, posted by jasonbellamy on Thu May 3 13:45:11 2012.

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Out in Suffolk drivers normally try and contact the passengers connecting bus (if its operated by the same company) to see if they can wait for them if a passenger tells the driver they need to get another bus.

If the passenger is transfering to a bus that is operated by a diffrent company, the driver lets their dispatch know and they will in turn call the dispatch office of the other company. Again if the passenger tells them they need to transfer.

Most though if one bus is running a few minutes late.

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Re: Had words with a NICE driver today

Posted by Mr Mabstoa on Thu May 3 16:32:43 2012, in response to Re: Had words with a NICE driver today, posted by R40SlantontheB on Wed May 2 22:10:06 2012.

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One of the new maintainence managers in my depot is from LI BUS and he tells me from people he knows who stayed with Veolia that they are not doing to good repairing and ordering parts for the buses.
He feels that the MTA is probably going to get it back but its not going to happen tommorow.

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Re: Had words with a NICE driver today

Posted by Joe Saitta on Thu May 3 17:14:07 2012, in response to Re: Had words with a NICE driver today, posted by Mr Mabstoa on Thu May 3 16:32:43 2012.

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Is his first initial P?

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Re: Had words with a NICE driver today

Posted by Bounad Hanhic on Thu May 3 17:43:05 2012, in response to Re: Had words with a NICE driver today, posted by Mr Mabstoa on Thu May 3 16:32:43 2012.

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Well Nassau is going to learn that they got a bad deal and the MTA will get it back if the Democrats get either the legislature or the County Executive seat back. Or if Veolia costs so much money that it gives an argument to the pro MTA side to put pressure to Nassau to return the MTA.

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Re: Had words with a NICE driver today

Posted by mr mabstoa on Thu May 3 19:31:18 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Thu May 3 17:14:07 2012.

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No, D.

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Re: Had words with a NICE driver today

Posted by Joe Saitta on Thu May 3 22:09:05 2012, in response to Re: Had words with a NICE driver today, posted by mr mabstoa on Thu May 3 19:31:18 2012.

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Ok, thank you.

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Re: Had words with a NICE driver today

Posted by TERRapin station on Fri May 4 06:17:14 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Thu May 3 22:09:05 2012.

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LOL!!!!!!!!!!!!!!!!!!!!

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