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MetroCard question

Posted by gbs on Sun May 19 20:05:24 2019


Just when it seemed like all possible MetroCard questions have been asked and answered....

I've been refilling my current card with 30-day periods for almost a year, and the card expires at the end of this month. Meanwhile, the current 30-day period expired today. I tried to refill it at the MVM today, expecting the machine to tell me that the card is expiring soon, and to ask if I wanted to exchange it for a new one (which I did).

Instead the MVM told me that the card is expiring in 12 days and is not eligible for refill. How can I turn this card in and get a new 30-day unlimited one without paying the $1 fee? (Why wouldn't the MVM allow me to add 7 days? It never let me get that far.)

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Re: MetroCard question

Posted by AlM on Sun May 19 21:51:06 2019, in response to MetroCard question, posted by gbs on Sun May 19 20:05:24 2019.

It should have asked you if you wanted a new one.

You may need to go to a station attendant.

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Re: MetroCard question

Posted by The silence on Sun May 19 21:58:57 2019, in response to MetroCard question, posted by gbs on Sun May 19 20:05:24 2019.

Did it kick back the error when you hit 30 day card? Did you try to ask for a 7 day card?

I think it expect you to load PPR fares on and use it till it expires that way.

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Re: MetroCard question

Posted by Lou from Brooklyn on Mon May 20 04:40:56 2019, in response to Re: MetroCard question, posted by AlM on Sun May 19 21:51:06 2019.

Go to the station agent to renew the card. If you can't use cash you will have to mail it in as defective and yes pay the $1 to get a card while you wait.

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Re: MetroCard question

Posted by TerrApin Station on Mon May 20 10:15:38 2019, in response to MetroCard question, posted by gbs on Sun May 19 20:05:24 2019.

I know what you mean. There definitely seems to have recently been a change made to the refill/expiration messages/operations on the MVMs and/or MEMs for cards close to expiration.

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Re: MetroCard question

Posted by gbs on Mon May 20 20:39:26 2019, in response to Re: MetroCard question, posted by The silence on Sun May 19 21:58:57 2019.


I couldn't get that far. As soon as I chose "Refill your card" I got the message saying the card was ineligible for refill and it returned the card. I didn't get the choice to add time or money, nor the choice of time.

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Re: MetroCard question

Posted by Mr RT on Tue May 21 06:13:47 2019, in response to MetroCard question, posted by gbs on Sun May 19 20:05:24 2019.

It might "replace" the card once it is actually expired.

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