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| Re: MTA training (Re: Called A ''Terrorist'' By A T/O) (533348) | |||
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Re: MTA training (Re: Called A ''Terrorist'' By A T/O) |
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Posted by Terrapin Station on Fri Dec 14 10:56:09 2007, in response to Re: MTA training (Re: Called A ''Terrorist'' By A T/O), posted by trainsarefun on Fri Dec 14 10:35:20 2007. That doesn't justify it. And if the employee is going to go so far as confront a customer over something only heard through locker room talk, that shows that they are dumb. They should instead seek official verification before enforcing such a rule, not to mention that I don't they wouldn't be responsible for enforcing it (via direct confrontation) even if it was real, though I could be wrong. If they take the time to seek formal verification, they would hopefully be shown the memo that says nothing about it being illegal or that they should confront the customer, and only says to call control. They would hopefully also take a look at the rules posted on the website, as there are posters and pamphlets all over the system that direct customers to the website to read the full set of rules and regulations. Employees should be no less expected to, at a minimum, be aware of the posted rules as the customers. And one look at the rules would hopefully clear up any and all misconceptions about what is permitted and what is prohibited for the customers to do.The only semi-excuse is if the employee asked a TSS and the TSS told them that photography was not permitted. But then that still means the employee hasn't read the rules posted on the website, and is also violating the memo would only says to contact control, and does not mention anything about confronting the person directly (which should make sense why it doesn't - it's not a prohibited activity!). |
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