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| Re: ''Metrocard transfer''-- the MTA.info answer (1145932) | |||
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Re: ''Metrocard transfer''-- the MTA.info answer |
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Posted by bigv. on Thu Mar 22 10:30:51 2012, in response to "Metrocard transfer"-- the MTA.info answer, posted by gbs on Tue Dec 16 03:19:46 2008. I'm a new occasional metrocard full fare user. I notice my card balance decreasing faster than expected. So I was diligent and on several occasions I found my metrocard was being debited a second time for what is a bus-subway free transfer. All my transfer were within 15 minutes and mostly between Q103 bus and Queensbridge subway station. I think there is an issue with how date/timestamps and balance left are registered on the metrocard once swiped. The date/timestamp is how the computer system knows if metrocard is used for transfer within 2 hours. Either the date/time along with the balance needs to be updated on the card itself and/or card info goes to a centralized computer database. Some component is out of sync for the fare to be debited upon free transfer. I suspect the bus computer date/timestamp mechanism is wrong or out of sync. The only way for you to get a refund is to call mta with card number, bus and subway location, and date/time of the incident. What a pain, and you must be diligent that the xfer was effected upon card swipe. I think this is not some isolated incident and the mta could be open to class action suit if enough people document this issue. This issue is moot to the unlimited ride users, as I don't know what is displayed after a free transfer swipe for these users. If display doesn't show as free xfer, then this is the same condition I am describing. |
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