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| Re: I cnnot believe this is happening (1327800) | |||
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Re: I cnnot believe this is happening |
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Posted by WillD on Sat Nov 21 19:15:19 2015, in response to I cnnot believe this is happening, posted by bingbong on Sat Nov 21 10:32:40 2015. That sounds more like a misload than anything else. I was responsible for more than a few packages taking rather circuitous trips through the United Package Smasher system when I was loading trucks. It happens to every loader. You have your chart of which zip codes and services are allowed on a truck (say, 3 day + Ground with all Florida zips for a Florida bound TOFC, all service levels going to eastern Queens, western Nassau zips for the Mineola hub truck), but sometimes boxes will slip through and take an unexpected detour. With a misloaded Ground package we'd get talked to about the miss, but it took slightly more stern note when it was a Next Day or Two Day air package that wound up being stuck in a truck for 3 days going to Florida or somewhere. Usually it'd be something about delivering superior service, and how the company only had good service to give.On the other side I've had a package start at CACH outside Chicago show up on the tracking in Los Angeles two or three days later, only to go through Ontario and the Worldport in Kentucky to Philly Air Hub and end up at my door mostly on time. In that case UPS was apparently flying my ground package back out east to correct an error made by some loader outside Chicago. The only thing that might make me think it wasn't a misload is that UPS is hitting the peak of their Christmas flow now. There's a point near Christmas where they dedicate the ground system to two and three day packages (for example, Florida ground+3day TOFCs were almost 100% 3 day). The ground packages are loaded on old decrepit trailers, usually by the seasonal temps who didn't get unload or driver's helper jobs, because the load chart was simple. Those trailers are just parked out back to be unloaded after the Christmas rush when their packages can be sent on their way. But that was in mid to late December when they still had a chance of getting ground packages where they were going on time after they'd cleared the Christmas air package rush. I've definitely gotten ground packages within 2 days, so I'm a bit perplexed their customer service rep insisted they had to hold the package for 5 days. Other than the aforementioned stockpiling at Christmas, UPS has no real facilities to actually store packages not in transit. The hubs are huge, but they're almost entirely filled with belts, sorts, and package van loading facilities. Is it possible she stated the package would be delivered within the 5 to 7 day period and thus was not late, not that they had to hold onto it? |
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