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| Re: Had words with a NICE driver today (259503) | |||
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Re: Had words with a NICE driver today |
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Posted by The Flxible Neofan on Fri Apr 27 22:50:24 2012, in response to Re: Had words with a NICE driver today, posted by Joe Saitta on Fri Apr 27 22:10:35 2012. Wow, and then transit employees wonder why members of the public don't respect them. Telling a client/customer to "shut up", in any profession, is completely unprofessional and warrants the appropriate disciplinary action. I don't care what the passenger says and how he says it, that phrase should NEVER come out of a driver's or any employee's mouth. If I said that to any of the customers I had to deal with at my customer service jog, I'd be in deep trouble.NIMBYKiller, a PAYING passenger, has every right to ask (in a respectful manner, of course) why this bus not only arrived to the terminus late, but sat there completely disregarding the schedule. Then, the driver ended up missing the train connection, running FOURTEEN minutes late! Then the icing on the cake is that the driver had the audacity to have an attitude? I would've been on the phone as soon as I got off that bus to report him. Honestly, NIMBYKiller was very patient because with a lot of people, once the driver said "why don't you shut up?", things could have seriously escalated out of control... |
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