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| Conductor opened the wrong side (404314) | |
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| (404330) | |
The MTA.INFO response |
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Posted by gbs on Wed Mar 21 14:33:41 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. "We sincerely regret the incident that you describe as having occurred while using the subway system. Please note that the safety of customers is New York City Transit's highest priority. Every New York City Transit conductor receives specialized training in door operating procedures, which includes carefully observing platform areas when opening and closing the doors of the train. They are trained to first observe the station platform to ensure that customers are safely away from the doors, then to make the “closing doors” announcement. Conductors should then observe the platform again to be certain it is safe before closing the doors. We have forwarded your e-mail to supervision in the appropriate operating department for review and investigation. Please be assured that they will take appropriate measures to prevent any recurrence of this incident."Notice how it completely ignores the complaint. This, sadly, is typical of the responses from mta.info. |
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| (404338) | |
Re: The MTA.INFO response |
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Posted by italianstallion on Wed Mar 21 14:53:46 2007, in response to The MTA.INFO response, posted by gbs on Wed Mar 21 14:33:41 2007. It's a form response from customer service. But they did forward it to supervision, who may take it more seriously. |
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| (404363) | |
Re: The MTA.INFO response |
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Posted by Mr Mabstoa on Wed Mar 21 15:12:12 2007, in response to The MTA.INFO response, posted by gbs on Wed Mar 21 14:33:41 2007. I've told all of you a thousand times.NYC transit does not care for the rider and hates its employee's even more! When are all of you going to remember that? |
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| (404370) | |
Re: The MTA.INFO response |
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Posted by orange blossom special on Wed Mar 21 15:22:37 2007, in response to Re: The MTA.INFO response, posted by Mr Mabstoa on Wed Mar 21 15:12:12 2007. Offical stance aside, How many times a day does a conductor open and close the doors? Times that by days and years and people expect no mistakes to happen?How many times have you been on a bus and the driver forget to open the back door, or almost passed the stop in a daydream. It's going to happen. Unless you're looking for a complimentary pass or something, what would one gain by complaining. Not like NYC has hourly headways. |
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| (404384) | |
Re: The MTA.INFO response |
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Posted by Mr Mabstoa on Wed Mar 21 15:49:59 2007, in response to Re: The MTA.INFO response, posted by orange blossom special on Wed Mar 21 15:22:37 2007. Now we can add a bar to his foamer medals!Ratting out a conductor for making a mistake! Hoorah! Now are one step from being a Beakerman! 
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| (404388) | |
Re: The MTA.INFO response |
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Posted by Easy on Wed Mar 21 15:55:42 2007, in response to Re: The MTA.INFO response, posted by orange blossom special on Wed Mar 21 15:22:37 2007. I wouldn't have bothered with an email. I would only email for some systematic problem, not an occasional glitch. Still I can see where an email is at least some feedback that they might be able to use to gauge whether or not there are problems that need to be addressed. |
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| (404397) | |
Re: The MTA.INFO response |
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Posted by R36 #9346 on Wed Mar 21 16:08:45 2007, in response to Re: The MTA.INFO response, posted by Easy on Wed Mar 21 15:55:42 2007. Funny. Not a peep from the "You're gonna get the poor guy/gal in trouble!" crowd.Maybe they're all out on the road or something... A similar situation happened to me, but there were some differences: 1. I was already on the train when the incident occurred 2. The incident took place at a different station, but it was one where the track had a platform on each side. 3. There was corrective communication before the train left the station, which resulted in the doors being opened on the correct side. |
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| (404400) | |
Re: The MTA.INFO response |
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Posted by Easy on Wed Mar 21 16:18:32 2007, in response to Re: The MTA.INFO response, posted by R36 #9346 on Wed Mar 21 16:08:45 2007. Yeah he was pretty specific about the time and car number. He probably did get someone in at least a little trouble. |
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| (404402) | |
Re: The MTA.INFO response |
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Posted by TransitChuckG on Wed Mar 21 16:21:37 2007, in response to Re: The MTA.INFO response, posted by orange blossom special on Wed Mar 21 15:22:37 2007. On the SEPTA Market-Frankford EL, there are signs at each stop. They say Right Doors or Left Doors, and are clearly visible from the OPTO cab. I have yet to see a mistake or hear of one on that line. |
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| (404409) | |
Re: Conductor opened the wrong side |
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Posted by G1Ravage on Wed Mar 21 16:44:27 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. Wait, there's express service on the (7)? I thought they cancelled it outright because the 69th Street Interlocking couldn't handle the load.In the event that express service WAS operating on the (7) line between Woodside - 61 Street and Flushing - Main Street, and the conductor on the train in question was operating out of single cabs, then what you experienced was an honest mistake by a conductor put into an unfamiliar position. Single cabs exist in the A Division, but are a rarity. Most cabs are transverse, which don't require the conductor to move between cars. Due to the G/O, the <7> operates local from Queensboro Plaza to Woodside - 61 Street, and then express thereafter. This means the conductor, upon arriving at Woodside - 61 Street, has to be in the "off cab" to open the doors on the platform there, as he'll be arriving on Track 2, the local track. After the train pulls out, it switches to Track M, the express track. It's likely that the C/R simply stayed in the off cab leaving Woodside, perhaps not realizing that he'd be moving to Track M, and that the "correct" platform to open the doors on at Junction Boulevard would actually be from the "on cab". After all, there's no sign at Junction Boulevard saying, "WRONG SIDE - DO NOT OPEN", because that platform is used for Manhattan-bound <7> trains in the mornings. The C/R arrived at Junction Boulevard, had a platform, and an indication board, and opened the doors. While it's unfortunate to all customers involved, he didn't technically violate any rules. I'm sure he'll have a talking-to by a supervisor, but I don't expect him to be seriously disciplined. I sometimes get "turned around" working those single cabs myself. Those of us in the A Division are just used to our transverse cabs these days. |
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| (404410) | |
Re: The MTA.INFO response |
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Posted by IRT/O on Wed Mar 21 16:49:27 2007, in response to Re: The MTA.INFO response, posted by Easy on Wed Mar 21 16:18:32 2007. Possibly not. If it was a rookie they might just be reinstructed. Still, what a crummy ratfink thing to do. It wasn't a safety thing. I hope someone rats you out for a simple mistake where you work. |
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| (404414) | |
Re: The MTA.INFO response |
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Posted by Mr Mabstoa on Wed Mar 21 16:57:29 2007, in response to Re: The MTA.INFO response, posted by IRT/O on Wed Mar 21 16:49:27 2007. Yeah, he probably has a job that you don't get a reinstruct but a big kick in the ass out the door or a fine.He'll have to scrub dishes or clean out the cold-cut slicing machine! |
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| (404416) | |
Re: The MTA.INFO response |
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Posted by Easy on Wed Mar 21 17:15:57 2007, in response to Re: The MTA.INFO response, posted by IRT/O on Wed Mar 21 16:49:27 2007. Rat me out? What did I do? |
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| (404422) | |
Re: The MTA.INFO response |
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Posted by italianstallion on Wed Mar 21 17:32:59 2007, in response to Re: The MTA.INFO response, posted by IRT/O on Wed Mar 21 16:49:27 2007. Employees should be accountable for their mistakes, period. Small mistake, OK, then small or no discipline. But if no one talks to the C/R, he/she will probably make the same mistake again. |
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| (404425) | |
Re: The MTA.INFO response |
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Posted by orange blossom special on Wed Mar 21 17:35:25 2007, in response to Re: The MTA.INFO response, posted by TransitChuckG on Wed Mar 21 16:21:37 2007. *They say Right Doors or Left Doors, and are clearly visible from the OPTO cab*What about Center Doors? |
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| (404429) | |
Re: The MTA.INFO response |
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Posted by Edwards! on Wed Mar 21 17:55:00 2007, in response to Re: The MTA.INFO response, posted by italianstallion on Wed Mar 21 17:32:59 2007. You are correct.If I made a mistake like such..it could cost the life of one of my passengers.. So all of you mta cats whining about "being ratted on"..KILL THAT NOISE..and PAY ATTENTION to what your doing. That way,you won't have to be BANGED IN. |
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| (404433) | |
Re: The MTA.INFO response |
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Posted by Mr Mabstoa on Wed Mar 21 18:00:26 2007, in response to Re: The MTA.INFO response, posted by Edwards! on Wed Mar 21 17:55:00 2007. I agree with you. All transit employee's are ultimately accountable to the customer for thier safety. And punishment should be given out according to the employee's record and time on the job.However, a someone who claims to be a "buff" shouldn't brag about reporting the employee. Let someone else do it, or let the employee get busted by thier supervisor. |
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| (404437) | |
Re: Conductor opened the wrong side |
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Posted by ALP44 on Wed Mar 21 18:07:32 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. An honest mistake, big whoop. Next time you rat on someone, do us all a favor and keep it to yourself "beakie wannabe".ALP 44 |
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| (404441) | |
Re: The MTA.INFO response |
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Posted by Alex L. on Wed Mar 21 18:10:47 2007, in response to Re: The MTA.INFO response, posted by R36 #9346 on Wed Mar 21 16:08:45 2007. Funny. Not a peep from the "You're gonna get the poor guy/gal in trouble!" crowd.This one at least mentioned the fact that he reported the incident, both to the TD at Main St and to the MTA in general. Thus, the employee was already in trouble before the incident was reported here. We usually get annoyed when the only reporting of an incident takes place here. |
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| (404446) | |
Re: The MTA.INFO response |
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Posted by Edwards! on Wed Mar 21 18:14:41 2007, in response to Re: The MTA.INFO response, posted by Mr Mabstoa on Wed Mar 21 18:00:26 2007. I agree..that why it's IMPORTANT to DO YOUR JOB correctly..so "they" won't have the oppertunity to bang it.You know what I'm saying? I know some folks[passengers]would LOVE for me to have a "bad day",so they could get a PAY DAY out of it. No way..and NOT on MY WATCH. Feel me? |
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| (404460) | |
Re: Conductor opened the wrong side |
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Posted by subfan on Wed Mar 21 18:26:51 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. This was different than most "problematic" wrong-side incidents that have been reported in that the doors were opened on a side with an IN SERVICE platform that actually has a valid indicator board on the side opened. As such, this seems to be a particularly minor incident, and minimal, if any, dicipline would be warrented.subfan |
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| (404464) | |
Re: The MTA.INFO response |
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Posted by Mr Mabstoa on Wed Mar 21 18:33:13 2007, in response to Re: The MTA.INFO response, posted by Edwards! on Wed Mar 21 18:14:41 2007. Yeah, my opinion is it was a rookie conductor or a conductor unfamiliar with the service pattern.Thank goodness it was a station platform and not a track bed or street waiting below. |
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| (404466) | |
Re: The MTA.INFO response |
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Posted by IRT/O on Wed Mar 21 18:34:55 2007, in response to Re: The MTA.INFO response, posted by Edwards! on Wed Mar 21 18:14:41 2007. Human beings aren't perfect. C/R saw the zebra stripes and SAFELY opened. |
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| (404468) | |
Re: The MTA.INFO response |
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Posted by R36 #9346 on Wed Mar 21 18:35:28 2007, in response to Re: The MTA.INFO response, posted by Mr Mabstoa on Wed Mar 21 18:33:13 2007. Maybe they should start doing what they have already done at Hoyt/Scherm and 59/CC. Install a "WRONG SIDE — DO NOT OPEN" sign at the C/R's position. Except there'd be a little footnote that says "(Except during US Open Tennis Events)." |
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| (404475) | |
Re: The MTA.INFO response |
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Posted by TransitChuckG on Wed Mar 21 18:42:58 2007, in response to Re: The MTA.INFO response, posted by orange blossom special on Wed Mar 21 17:35:25 2007. What about Center Doors?You mean on a bus? |
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| (404478) | |
Re: The MTA.INFO response |
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Posted by Edwards! on Wed Mar 21 18:51:35 2007, in response to Re: The MTA.INFO response, posted by IRT/O on Wed Mar 21 18:34:55 2007. I know that..that exactly why I said what I said. |
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| (404479) | |
Re: The MTA.INFO response |
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Posted by R36 #9346 on Wed Mar 21 18:53:35 2007, in response to Re: The MTA.INFO response, posted by orange blossom special on Wed Mar 21 17:35:25 2007. The cars have them, but there are no signs telling the operator to open them AFAIK. And besides, except for the ones at the ends of the train, they are probably unlocked anyway. |
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| (404489) | |
Re: Conductor opened the wrong side |
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Posted by R36 #9346 on Wed Mar 21 19:03:35 2007, in response to Re: Conductor opened the wrong side, posted by G1Ravage on Wed Mar 21 16:44:27 2007. Yes, G1. There is express service on the 7 between 61 and Main. I've taken advantage of it a few times a week. Having them stop at 46th (as well as the rest) gets me to Main Street just a bit quicker. |
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| (404504) | |
Re: Conductor opened the wrong side |
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Posted by Zman179 on Wed Mar 21 19:36:27 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. Would somebody please explain to me why employees like myself continue to post on this board? It's posts like this that make me want to go back into hiding. |
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| (404508) | |
Re: Conductor opened the wrong side |
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Posted by italianstallion on Wed Mar 21 19:39:26 2007, in response to Re: Conductor opened the wrong side, posted by R36 #9346 on Wed Mar 21 19:03:35 2007. Why wouldn't there be express service there? There has always been. |
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| (404515) | |
Re: Conductor opened the wrong side |
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Posted by 1/9 broadway local on Wed Mar 21 19:45:55 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. or maybe you couldve just kept your mouth shut and not have been such a little faggy bitch about it. |
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| (404519) | |
Re: Conductor opened the wrong side |
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Posted by italianstallion on Wed Mar 21 19:48:22 2007, in response to Re: Conductor opened the wrong side, posted by 1/9 broadway local on Wed Mar 21 19:45:55 2007. Why should he keep his mouth shut? A mistake was made that inconvenienced a number of passengers. The railroad exists to serve the passengers. |
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| (404525) | |
Re: Conductor opened the wrong side |
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Posted by Russ on Wed Mar 21 20:03:15 2007, in response to Re: Conductor opened the wrong side, posted by ALP44 on Wed Mar 21 18:07:32 2007. An honest mistake, big whoop.I don't consider endangering the lives of passengers to be an honest mistake. This strikes me as gross incompetence. That conductor is the poster child for OPTO and should be reprimanded. |
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| (404527) | |
Re: The MTA.INFO response |
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Posted by error46146 on Wed Mar 21 20:05:55 2007, in response to The MTA.INFO response, posted by gbs on Wed Mar 21 14:33:41 2007. It's probably a generic pre-written automatic response generated by a computer program |
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| (404528) | |
Re: Conductor opened the wrong side |
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Posted by Russ on Wed Mar 21 20:06:33 2007, in response to Re: Conductor opened the wrong side, posted by Russ on Wed Mar 21 20:03:15 2007. Correction: it wasn't endangering lives dues to being in the center track. The conductor's incompetence should still be addressed. |
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| (404534) | |
Re: Conductor opened the wrong side |
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Posted by G1Ravage on Wed Mar 21 20:14:11 2007, in response to Re: Conductor opened the wrong side, posted by R36 #9346 on Wed Mar 21 19:03:35 2007. When the train arrives at 46 Street, how do you know if it's going to be express or local? What have the conductors been saying? |
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| (404536) | |
Re: Conductor opened the wrong side |
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Posted by G1Ravage on Wed Mar 21 20:18:28 2007, in response to Re: Conductor opened the wrong side, posted by Russ on Wed Mar 21 20:06:33 2007. There is no incompetence involved. All C/R's are trained THOROUGHLY to ONLY open the train doors when both a platform AND a conductor's indication board are present. The C/R had both, and did not violate any safety procedures.Operational-wise he was in error. But nothing major. It was a simple mistake. |
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| (404537) | |
Re: Conductor opened the wrong side |
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Posted by ALP44 on Wed Mar 21 20:18:30 2007, in response to Re: Conductor opened the wrong side, posted by Russ on Wed Mar 21 20:06:33 2007. That I agree completely. But bragging on a message board about reporting it was the point I was trying to establish. That's why I was like "big whoop, honest mistake".ALP 44 |
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| (404541) | |
Re: Conductor opened the wrong side |
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Posted by G1Ravage on Wed Mar 21 20:20:38 2007, in response to Re: Conductor opened the wrong side, posted by Zman179 on Wed Mar 21 19:36:27 2007. It's up to us to be role models for all the 'fans out there, right? |
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| (404552) | |
Re: Conductor opened the wrong side |
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Posted by Zman179 on Wed Mar 21 20:28:44 2007, in response to Re: Conductor opened the wrong side, posted by G1Ravage on Wed Mar 21 20:20:38 2007. I'm not a role model, I'm a Train Operator.If someone is willing to rat out somebody else on this board for a violation on the train, then what is to stop that same person from ratting one of us out to the TA (by e-mailing links to certain posts) if he/she doesn't agree with our views? I'm beginning to take the view that this board is a potential liability for employees; there's nothing to gain and everything to lose. |
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| (404555) | |
Re: Conductor opened the wrong side |
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Posted by MJF on Wed Mar 21 20:31:25 2007, in response to Re: Conductor opened the wrong side, posted by italianstallion on Wed Mar 21 19:48:22 2007. So why post it on this board as well? The c/r gets banged in. Terriffic. Now you're going to brag about it here. Good going you P.O.S. |
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| (404557) | |
Re: Conductor opened the wrong side |
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Posted by Terrapin Station on Wed Mar 21 20:32:59 2007, in response to Re: Conductor opened the wrong side, posted by Zman179 on Wed Mar 21 20:28:44 2007. hen what is to stop that same person from ratting one of us out to the TA (by e-mailing links to certain posts) if he/she doesn't agree with our views?They say the TA reads this site. You don't need to email them the post. |
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| (404559) | |
Re: TA Reading SubChat |
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Posted by Russ on Wed Mar 21 20:34:56 2007, in response to Re: Conductor opened the wrong side, posted by Terrapin Station on Wed Mar 21 20:32:59 2007. They say the TA reads this site.On the clock? |
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| (404560) | |
Re: Conductor opened the wrong side |
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Posted by Terrapin Station on Wed Mar 21 20:35:18 2007, in response to Re: Conductor opened the wrong side, posted by MJF on Wed Mar 21 20:31:25 2007. italianstallion wasn't talking about posting it on the board. |
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| (404562) | |
Re: TA Reading SubChat |
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Posted by Terrapin Station on Wed Mar 21 20:35:47 2007, in response to Re: TA Reading SubChat, posted by Russ on Wed Mar 21 20:34:56 2007. I don't know. |
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| (404576) | |
Re: TA Reading SubChat |
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Posted by SelkirkTMO on Wed Mar 21 20:47:51 2007, in response to Re: TA Reading SubChat, posted by Russ on Wed Mar 21 20:34:56 2007. Yep ... there's a couple of people in "public relations" who "make the rounds" to various sites looking for "things of interest to management." Fortunately, strappies tends to keep them far busier than here but yep, it's considered "official duties" and therefore "justified." When I worked for the NYS Department of Public Service, *I* got paid to "surf for chit" myself in addition to my more technical duties. The intarwebs were considered "too geeky and technical" back in the early 90's and so ENGINEERS got the assignment! :) |
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| (404577) | |
Re: Conductor opened the wrong side |
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Posted by SelkirkTMO on Wed Mar 21 20:49:07 2007, in response to Re: Conductor opened the wrong side, posted by G1Ravage on Wed Mar 21 20:20:38 2007. Wouldn't that be "roll" models? (slams sash window and ducks) ... |
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| (404589) | |
Re: Conductor opened the wrong side |
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Posted by Railman718 on Wed Mar 21 21:16:50 2007, in response to Re: Conductor opened the wrong side, posted by G1Ravage on Wed Mar 21 20:14:11 2007. Here let me amswer this since i work the 7 Line on Mondays and my last two trips from the Square are express..Since i have a few minutes before i leave i take my sign changer put a nice 7"Diamond" in my front car and Front sign.. Then my C/R says This is a 7 EXPRESS making Express Stops from Woodside" from Times Square all the way to 61 Street.. If they dont understand it then .... |
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| (404592) | |
Re: The MTA.INFO response |
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Posted by Railman718 on Wed Mar 21 21:23:52 2007, in response to Re: The MTA.INFO response, posted by Mr Mabstoa on Wed Mar 21 18:00:26 2007. That wont happen beacuse you have a few "buffs"..Who just dont like us and feel that they can do our job better than we can.. Which cracks me up beacuse if thats the case they would be down here already... Bottom Line C/R's should PAY ATTENTION and look for that "zebera" period no ifs ands or buts.. You wont catch me feeling sorry for somebody who isnt doing thier job right... |
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