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| How to Make It Right (1560432) | |
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| (1560432) | |
How to Make It Right |
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Posted by kp5308 on Wed Oct 28 18:59:31 2020 Back on October 11th a Reading and Northern RDC trip from Reading to Jim Thorpe broke down leaving Tamaqua PA. The trip was aborted, everyone on board was treated to a free lunch, then the crippled consist was towed back to Reading by an SD38: The crew told us that the RBMN would "do whatever it takes to make this right" and we would be hearing from them. I called the Passenger Department on the 16th and was told what would be done. We received the formal reply on the 19th:  Way to go Andy...I figured he would take this incident personally. The check showed up on the 23rd. |
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Re: How to Make It Right |
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Posted by JayZeeBMT on Wed Oct 28 20:05:19 2020, in response to How to Make It Right, posted by kp5308 on Wed Oct 28 18:59:31 2020. Now THAT'S customer service! |
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Re: How to Make It Right |
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Posted by Jersey Mike on Thu Oct 29 00:05:26 2020, in response to How to Make It Right, posted by kp5308 on Wed Oct 28 18:59:31 2020. Wait, the windows on the RDC's open? |
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Re: How to Make It Right |
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Posted by kp5308 on Thu Oct 29 06:20:45 2020, in response to Re: How to Make It Right, posted by Jersey Mike on Thu Oct 29 00:05:26 2020. The windows have opened since 2016. I've posted about a hundred shots of them. Where have you been? |
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Re: How to Make It Right |
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Posted by TransitChuckG on Thu Oct 29 10:46:00 2020, in response to Re: How to Make It Right, posted by JayZeeBMT on Wed Oct 28 20:05:19 2020. That is great customer service! KUDOS! |
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Re: How to Make It Right |
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Posted by Q4 on Thu Oct 29 12:22:26 2020, in response to Re: How to Make It Right, posted by JayZeeBMT on Wed Oct 28 20:05:19 2020. IAWTP |
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| (1560503) | |
Re: How to Make It Right |
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Posted by Mark S. Feinman on Thu Oct 29 14:42:15 2020, in response to How to Make It Right, posted by kp5308 on Wed Oct 28 18:59:31 2020. If you'll pardon the pun, that's how you run a railroad!!---Mark |
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