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| What to do when the doors don't open (1469096) | |
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| (1469096) | |
What to do when the doors don't open |
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Posted by Andrew Saucci on Sat Mar 10 21:59:12 2018 Last night I was on the LIRR on my way back to Carle Place on a 12-car local train. When it got to Mineola, whoever was operating the doors didn't bother to switch things back so that the front two cars would open, and at least a couple of dozen people were trapped until we got to Carle Place. You can bet they were mighty upset when they finally escaped quite a distance from where their cars were parked. I sometimes park in Mineola, and I'd have been fuming (though I usually would be more toward the middle of the train and the parking garage if I were exiting at Mineola).Someone hit the ceiling button, and another person banged on the engineer's window in the front car, but by that point it was too late. Short of pulling the emergency handle, or never riding the front two cars, what else can be done in a situation like that before it's too late? |
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Re: What to do when the doors don't open |
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Posted by Bill from Maspeth on Sat Mar 10 22:17:54 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. Nothing other than pulling the cord. |
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Re: What to do when the doors don't open |
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Posted by Strike_Mark on Sun Mar 11 01:27:06 2018, in response to Re: What to do when the doors don't open, posted by Bill from Maspeth on Sat Mar 10 22:17:54 2018. Which isn’t a proper use of the meme regency brake. Missing your stop is not an emergency. |
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Re: What to do when the doors don't open |
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Posted by Bill from Maspeth on Sun Mar 11 08:03:24 2018, in response to Re: What to do when the doors don't open, posted by Strike_Mark on Sun Mar 11 01:27:06 2018. Even when doors fail to open? |
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Re: What to do when the doors don't open |
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Posted by BrooklynTrain on Sun Mar 11 09:38:20 2018, in response to Re: What to do when the doors don't open, posted by Bill from Maspeth on Sun Mar 11 08:03:24 2018. Emergency intercoms are located in the bathroom & I believe at the far end of cars as well. |
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Re: What to do when the doors don't open |
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Posted by italianstallion on Sun Mar 11 15:05:57 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. That does suck. Report it. |
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Re: What to do when the doors don't open |
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Posted by Broadway Lion on Sun Mar 11 15:47:54 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. The signal to stop is TWO rings of the ceiling button.Don't ask me how I know. ROAR |
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Re: What to do when the doors don't open |
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Posted by Fisk Ave Jim on Sun Mar 11 18:04:17 2018, in response to Re: What to do when the doors don't open, posted by Bill from Maspeth on Sat Mar 10 22:17:54 2018. You pull the cord on a commuter train where an emergency does not exist, you could get locked up for criminal tampering. And if a grade crossing(s) is involved & local traffic is tied up, that might up the ante on the charges. I've seen that happen in Peekskill. Guy missed his stop, jumped up pulled the cord, tied up the Hudson St grade crossing & trapping dozens of cars. He eventually got off at Peekskill...in cuffs. |
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Re: What to do when the doors don't open |
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Posted by Andrew Saucci on Sun Mar 11 19:10:36 2018, in response to Re: What to do when the doors don't open, posted by italianstallion on Sun Mar 11 15:05:57 2018. I did report it-- I felt bad for all those people who were stuck with the choice of waiting for the next train half an hour later in an unheated shelter, calling cabs, calling a friend or relative (if they had one) for a ride, waiting who knows how long for the next bus back to Mineola, or walking 45 minutes back to Mineola. Even though I wasn't personally affected, I figured those who were might need backup. |
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Re: What to do when the doors don't open |
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Posted by Andrew Saucci on Sun Mar 11 19:11:43 2018, in response to Re: What to do when the doors don't open, posted by Broadway Lion on Sun Mar 11 15:47:54 2018. I'll remember that for future reference. |
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Re: What to do when the doors don't open |
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Posted by italianstallion on Sun Mar 11 19:37:22 2018, in response to Re: What to do when the doors don't open, posted by Andrew Saucci on Sun Mar 11 19:10:36 2018. Good for you! |
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Re: What to do when the doors don't open |
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Posted by randyo on Sun Mar 11 23:14:29 2018, in response to Re: What to do when the doors don't open, posted by Andrew Saucci on Sun Mar 11 19:10:36 2018. In a case like that doesn’t the RR have a non negotiable OBLIGATION to ensure that passengers arrive at their desired destinations? |
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Re: What to do when the doors don't open |
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Posted by Strike_Mark on Mon Mar 12 02:45:20 2018, in response to Re: What to do when the doors don't open, posted by Bill from Maspeth on Sun Mar 11 08:03:24 2018. Where’s the emergency? The doors not opening is not a dangerous condition. Next time I take a 3 train to Lenox, should I pull the cord at 145th Street when I’m in the 7th car or when my train goes express and skips my stop? |
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Re: What to do when the doors don't open |
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Posted by Broadway Lion on Mon Mar 12 10:25:10 2018, in response to Re: What to do when the doors don't open, posted by randyo on Sun Mar 11 23:14:29 2018. Nope. Their only obligation is to provide service within the zones that you have paid for. And if you miss your stop,they will let you off at the next one.Happened several times, we had to go fetch dad in Bellmore instead of Merrick. Heck, one time I drove right past my exit on the freeway. Mom tells the story of over reading her stop in Irvington NY, she was going to get off and take the next train back but the Conductor told her to stay on the train where it was warm, and this train would be the next one going back. Railroad not responsible for your inattention, nor apparently for their own. Of course if they opened a door where there was no paltform then they would be in a world of hot piss. ROAR |
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Re: What to do when the doors don't open |
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Posted by Wallyhorse on Mon Mar 12 11:09:26 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. That is pathetic:I would have myself reported the incident and demanded a refund for their mistake. If I had the authority to do so, I would have reprimanded those who failed to do their jobs and made an announcement for those affected by what happened to let us know and such would be given credits for future rides and so forth. |
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Re: What to do when the doors don't open |
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Posted by AlM on Mon Mar 12 11:41:59 2018, in response to Re: What to do when the doors don't open, posted by Broadway Lion on Mon Mar 12 10:25:10 2018. nor apparently for their own.At a minimum, they should offer you a free ride on the next train back. |
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Re: What to do when the doors don't open |
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Posted by Bill from Maspeth on Mon Mar 12 12:58:13 2018, in response to Re: What to do when the doors don't open, posted by Strike_Mark on Mon Mar 12 02:45:20 2018. Poor example because wouldn't the announcement be made beforehand? |
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Re: What to do when the doors don't open |
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Posted by Joe on Mon Mar 12 13:50:10 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. Years ago, I attended a railroad club meeting in New York and met an older fan who was returning to Wantagh with me. He confidently led me downstairs in Penn and onto a Ronkonkoma train. Chatting all the time, we recognized our error around Hollis. At Hicksville, he phoned his wife to rescue us.--- The instruction I've given friends before boarding the LIRR: Look for a trainman and ask, "Is this the train to (destination)?" At Penn, you have to be wary of Port Wash trains. At each ticket-check, say to the trainman, "Will this car open at (destination)?" My wife also asks, "Is this the 3rd car in the train? If not, which?" That helps me locate her as I meet her. She phones me which car she is riding in. --- I use ticket-check time to get a reassurance. |
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Re: What to do when the doors don't open |
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Posted by randyo on Mon Mar 12 14:20:46 2018, in response to Re: What to do when the doors don't open, posted by Broadway Lion on Mon Mar 12 10:25:10 2018. Tell it to the judge! |
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Re: What to do when the doors don't open |
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Posted by R30A on Mon Mar 12 14:52:36 2018, in response to Re: What to do when the doors don't open, posted by Strike_Mark on Mon Mar 12 02:45:20 2018. Doors not opening at a scheduled station is an indication of a reasonable probability that the conductor is injured or unconscious.No, not at 145/Lenox, but at 135/Lenox, without an announced skip, yes, pulling the cord would be reasonable. |
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Re: What to do when the doors don't open |
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Posted by R30A on Mon Mar 12 14:54:29 2018, in response to Re: What to do when the doors don't open, posted by Broadway Lion on Mon Mar 12 10:25:10 2018. The railroad IS responsible for actually making its scheduled stops.This is ENTIRELY on the railroad. |
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Re: What to do when the doors don't open |
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Posted by Andrew Saucci on Mon Mar 12 15:49:20 2018, in response to Re: What to do when the doors don't open, posted by Fisk Ave Jim on Sun Mar 11 18:04:17 2018. Someone suggested that a conductor who fails to open the doors at a scheduled stop could be injured or incapacitated. That certainly meets at least the broad definition of an emergency. |
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Re: What to do when the doors don't open |
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Posted by Michael549 on Mon Mar 12 19:02:17 2018, in response to Re: What to do when the doors don't open, posted by Andrew Saucci on Mon Mar 12 15:49:20 2018. Is there a consumer complaint unit where one can make a complaint about this situation?At the very least it sounds like a formal complaint should be made. Mike |
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Re: What to do when the doors don't open |
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Posted by Fisk Ave Jim on Mon Mar 12 19:25:54 2018, in response to Re: What to do when the doors don't open, posted by Michael549 on Mon Mar 12 19:02:17 2018. Yes. LIRR has a commuter relations dept that deals with complaints. Phone #s & websites on the timetable. Date, time, train number (from the timetable) and depart & arrival times would be a big help. |
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Re: What to do when the doors don't open |
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Posted by Broadway Lion on Mon Mar 12 19:54:19 2018, in response to Re: What to do when the doors don't open, posted by AlM on Mon Mar 12 11:41:59 2018. Oh, that they will do.ROAR |
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Re: What to do when the doors don't open |
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Posted by Fisk Ave Jim on Mon Mar 12 20:18:48 2018, in response to Re: What to do when the doors don't open, posted by AlM on Mon Mar 12 11:41:59 2018. Oh yeah. The conductors routinely carry forms called "carry backs". Cond. signs & dates it & you got a free ride back to the station you missed, if you don't have a monthly or weekly in the first place. |
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Re: What to do when the doors don't open |
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Posted by Strike_Mark on Mon Mar 12 23:20:30 2018, in response to Re: What to do when the doors don't open, posted by R30A on Mon Mar 12 14:52:36 2018. The original scenario was the doors on a single car or several cars not opening, but the rest of the train did. Either way, pulling the cord isn’t the right thing to do. |
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Re: What to do when the doors don't open |
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Posted by murray1575 on Tue Mar 13 09:08:42 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. I had a somewhat similar situation happen on a Huntington train (7:22 PM out of Penn) which had a West Hempstead connection at Jamaica. When we arrived at Jamaica the doors stayed closed for such a long time that our connection left without us (and it was over an hour for the next scheduled train). It turned out that there had been a track change and the last two cars had to have the doors shut off so they would not open. Needless to say there were a lot of angry passengers on the platform afterwards. I wound up going to Valley Stream and walking home. The LIRR couldn't have cared less. |
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Re: What to do when the doors don't open |
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Posted by Andrew Saucci on Tue Mar 13 21:18:27 2018, in response to Re: What to do when the doors don't open, posted by Strike_Mark on Mon Mar 12 23:20:30 2018. Of course, those of us in the first car could not see if the doors had opened in the rest of the train. The conductor could have been attacked and bleeding to death for all we knew. That tilts my thinking at this point toward pulling the handle as soon as the train starts to move and before the train gets all the way out of the station. (After that, better to wait until the next stop.) We don't know for sure that it is an emergency in the strict sense, but it merits further investigation to be sure, making it an emergency in the broad sense. I'll be interested to see how the MTA responds to my complaint. |
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Re: What to do when the doors don't open |
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Posted by Michael549 on Wed Mar 14 04:02:10 2018, in response to Re: What to do when the doors don't open, posted by Andrew Saucci on Tue Mar 13 21:18:27 2018. I wondering if a part of this issue is that it could take a long time for a rider - who has missed his stop through no fault of his own by the doors not opening - is the long wait times or difficulties of simply "going back" to the intended station.On the subways when a rider in a similar situation - a rider has missed his stop - the frequency of trains and lower wait times means that it is a quick trip to simply "ride back" to the intended station. Or just sometimes walking back to the intended station if the stations are close enough. Mike |
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Re: What to do when the doors don't open |
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Posted by Q4 on Wed Mar 14 08:42:09 2018, in response to Re: What to do when the doors don't open, posted by BrooklynTrain on Sun Mar 11 09:38:20 2018. M7 cars (and C3 cars I believe) have emergency intercoms that passengers can use. If he was on a consist of M3s, passengers would not have access to an intercom. |
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Re: What to do when the doors don't open |
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Posted by Andrew Saucci on Wed Mar 14 09:35:44 2018, in response to Re: What to do when the doors don't open, posted by Michael549 on Wed Mar 14 04:02:10 2018. You are definitely right that on the subway, one extra local stop is no big deal most of the time. On a railroad express train, one express stop could be a HUGE problem. |
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Re: What to do when the doors don't open |
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Posted by Andrew Saucci on Wed Mar 14 19:16:00 2018, in response to Re: What to do when the doors don't open, posted by Q4 on Wed Mar 14 08:42:09 2018. I've never seen the passenger intercoms on an M7 (which it was). Where are they located? I have seen them on NTT subway cab cars, but not on the LIRR. |
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Re: What to do when the doors don't open |
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Posted by Fisk Ave Jim on Wed Mar 14 20:28:06 2018, in response to Re: What to do when the doors don't open, posted by Andrew Saucci on Tue Mar 13 21:18:27 2018. "The conductor could have been attacked and bleeding to death for all we knew. "If that was the case, the TO/engineer will not move the train until a signal is sent from the conductor. Either lack of motormans indication, door lights or no door light would indicate something wrong. Suspicion about something not right? The train dosen't move. Time to get on the radio. |
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Re: What to do when the doors don't open |
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Posted by BrooklynTrain on Thu Mar 15 10:35:09 2018, in response to Re: What to do when the doors don't open, posted by Andrew Saucci on Wed Mar 14 19:16:00 2018. I've seen passenger intercoms in the vestibules by doors at far ends of cars, as well as in the bathroom. |
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Re: What to do when the doors don't open (MTA Response) |
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Posted by Andrew Saucci on Wed Mar 21 19:31:02 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. MTA Response:Dear Mr. Saucci: We received your e-mail regarding your commuting experience onboard the MTA Long Island Rail Road's 6:56 PM train from Penn Station to Carle Place on Friday, March 9. We sincerely regret the difficulty some of your fellow passengers experienced when they missed their stop because the doors failed to open at Mineola and they were forced to ride one stop further to Carle Place. We train and expect onboard crewmembers to follow strict procedures for the opening and closing of train doors at each station stop and to ensure that customers have an opportunity to exit the train at their destination, so it was disappointing to read your account of this incident. Additionally, the LIRR's Equipment Maintenance staff works diligently to keep all of our train cars in top working condition, performing frequent inspections and preventive maintenance. All trains are inspected prior to departing the yard. Unfortunately, despite these efforts, unexpected door malfunctions can occur from time to time. However, if not all train doors are working, customers should be notified in a timely manner of the need to move to a different location to board or exit. The crew of your train reported this problem to Supervisors in our Jamaica control center immediately after it happened. Arrangements were made to accommodate affected customers free of charge on the next westbound train from Carle Place to Mineola. The crewmembers were subsequently re-instructed about proper door operating procedures and reminded of the need to ensure that train doors are working and that customers are able to board and exit the train at each station stop. Thank you for bringing this matter to our attention. We are disappointed that we did not provide the service you were expecting and hope that your travels with the LIRR will be more satisfactory in the future. Please be assured that the LIRR will continue to take any and all necessary steps to make sure our trains operate safely and our employees perform their jobs appropriately. Sincerely, M. Zinkowski Manager - LIRR Public Affairs Department |
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Re: What to do when the doors don't open (MTA Response) |
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Posted by italianstallion on Wed Mar 21 20:39:28 2018, in response to Re: What to do when the doors don't open (MTA Response), posted by Andrew Saucci on Wed Mar 21 19:31:02 2018. Looks like they're admitting someone messed up. Seems like the doors malfunctioned but the passengers weren't notified. |
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Re: What to do when the doors don't open |
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Posted by R30a on Thu Mar 22 00:16:14 2018, in response to Re: What to do when the doors don't open, posted by Fisk Ave Jim on Wed Mar 14 20:28:06 2018. This isn't the subway. A lot more than one conductor. |
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