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| The MTA.INFO response (404330) | |||
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The MTA.INFO response |
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Posted by gbs on Wed Mar 21 14:33:41 2007, in response to Conductor opened the wrong side, posted by gbs on Wed Mar 21 13:03:52 2007. "We sincerely regret the incident that you describe as having occurred while using the subway system. Please note that the safety of customers is New York City Transit's highest priority. Every New York City Transit conductor receives specialized training in door operating procedures, which includes carefully observing platform areas when opening and closing the doors of the train. They are trained to first observe the station platform to ensure that customers are safely away from the doors, then to make the “closing doors” announcement. Conductors should then observe the platform again to be certain it is safe before closing the doors. We have forwarded your e-mail to supervision in the appropriate operating department for review and investigation. Please be assured that they will take appropriate measures to prevent any recurrence of this incident."Notice how it completely ignores the complaint. This, sadly, is typical of the responses from mta.info. |
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