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| Re: Bring the JFK Express back...can it be done? (245064) | |||
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Re: Bring the JFK Express back...can it be done? |
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Posted by RonInBayside on Sun Apr 23 21:36:24 2006, in response to Re: Bring the JFK Express back...can it be done?, posted by WMATAGMOAGH on Sun Apr 23 21:13:11 2006. Customer service isn't something you turn on and off for two weeks at a time. You have to inculcate it into people, teach them what your transit agency's values are and how that translates into day to day customer contact. MTA actually does a pretty decent job of that, as evidenced by the kind of service I've witnessed on trains and buses. I've seen some outstanding service, too, and had the pleasure of turning in "Apple Award" nominations and letters to management about those people - and I got answers back.I agree with you that there are limits to what can be done pre-change. Website notices, signs in the stations and on buses, brrochures on the bus or at the train station and notices tacked up on the booths or over the farecard vending machines. That, and try to get the media to announce really important changes. New York has the NY1 Road and Rail Report and most news stations cover "traffic and transit." However that may not be the case in other cities. I don't know. |
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