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| Re: Bring the JFK Express back...can it be done? (245038) | |||
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Re: Bring the JFK Express back...can it be done? |
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Posted by WMATAGMOAGH on Sun Apr 23 21:13:11 2006, in response to Re: Bring the JFK Express back...can it be done?, posted by RonInBayside on Sun Apr 23 21:08:07 2006. Management isn't going to train someone for that type of customer service, it simply isn't practical. At most TAs, they don't have the manpower to do an extensive pre service change customer outreach, and if they find that manpower, most likely those people will be trained for other jobs. I will say that it is not ideal, but management can't cover that many bases in its training just to provide superb customer service for those two weeks. They simply have to set priorities and that ranks low. Also, many of these people won't help the image of the TA by talking to the employees and may even hurt it. In some ways, not training them how to answer questions may be better. |
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