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| Re: Bring the JFK Express back...can it be done? (245024) | |||
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Re: Bring the JFK Express back...can it be done? |
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Posted by RonInBayside on Sun Apr 23 21:08:07 2006, in response to Re: Bring the JFK Express back...can it be done?, posted by WMATAGMOAGH on Sun Apr 23 20:46:03 2006. "Most brochure holders are not going to communicate with the public in an engaging manner, and are unlikely to deliver all (or any) the feedback to management."That is management's fault, not the workers. Management has to reward workers for collecting intelligence. "For the most part, management already knows what is being said to the brochure holders, since it is almost identical to what people say in the public hearing process." Sometimes that's true; often it's only partly true. My first job was in a bank. Your statement about how hard it is to consistently smile is very, very true. It's amazing the kind of crap you take that has nothing to do with you - you're just the most convenient object they can throw tomatoes at. And never mind whether you have a stomachache, or your mother went to the hospital two days ago. Customer service is hard. |
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