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| Re: Bring the JFK Express back...can it be done? (244998) | |||
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Re: Bring the JFK Express back...can it be done? |
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Posted by RonInBayside on Sun Apr 23 20:33:48 2006, in response to Re: Bring the JFK Express back...can it be done?, posted by WMATAGMOAGH on Sun Apr 23 19:13:42 2006. "You need to stop ignoring the critical points of my argument. If you bothered to read my original post, you would see that when I was there, the facility was under construction. I made that fact clear."You also made it clear that you thought that was a red herring. Otherwise I expected a different choice of words. "I'm glad to hear that the finished product is seamless. I shall have to go and check it out sometime." Although the PA is anal about cameras (I disagree with the PA on that subject),I wish you could enjoy some picture taking. I know you would do it justice. "Also, the people who are going to be given a stack of brochures, told to stand out at some subway station, and hand them out for 4 hours are not managers. They are going to be entry level employees who don't make decisions going into service changes. Their job is to simply give out the information they are provided, and they are not trained to deal with everyone's complaints and specific problems." This is true. The decisions are made in management. The best the brochure holders can do is collect feedback from customers, absorb the criticism as best they can while continuing to smile, and send the feedback "upstairs." If you don't like my referring to you as a foamer, show me that you are not. If you don't like my pointing out that your knowledge base is inadequate, beef it up. If you don't like the fact that I treat you like a child sometimes, show me consistently grown-up posting. It's as simple as that. You do all those things and I guarantee you'll like the way I treat you. |
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