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| Re: What to do when the doors don't open (MTA Response) (1470230) | |||
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Re: What to do when the doors don't open (MTA Response) |
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Posted by Andrew Saucci on Wed Mar 21 19:31:02 2018, in response to What to do when the doors don't open, posted by Andrew Saucci on Sat Mar 10 21:59:12 2018. MTA Response:Dear Mr. Saucci: We received your e-mail regarding your commuting experience onboard the MTA Long Island Rail Road's 6:56 PM train from Penn Station to Carle Place on Friday, March 9. We sincerely regret the difficulty some of your fellow passengers experienced when they missed their stop because the doors failed to open at Mineola and they were forced to ride one stop further to Carle Place. We train and expect onboard crewmembers to follow strict procedures for the opening and closing of train doors at each station stop and to ensure that customers have an opportunity to exit the train at their destination, so it was disappointing to read your account of this incident. Additionally, the LIRR's Equipment Maintenance staff works diligently to keep all of our train cars in top working condition, performing frequent inspections and preventive maintenance. All trains are inspected prior to departing the yard. Unfortunately, despite these efforts, unexpected door malfunctions can occur from time to time. However, if not all train doors are working, customers should be notified in a timely manner of the need to move to a different location to board or exit. The crew of your train reported this problem to Supervisors in our Jamaica control center immediately after it happened. Arrangements were made to accommodate affected customers free of charge on the next westbound train from Carle Place to Mineola. The crewmembers were subsequently re-instructed about proper door operating procedures and reminded of the need to ensure that train doors are working and that customers are able to board and exit the train at each station stop. Thank you for bringing this matter to our attention. We are disappointed that we did not provide the service you were expecting and hope that your travels with the LIRR will be more satisfactory in the future. Please be assured that the LIRR will continue to take any and all necessary steps to make sure our trains operate safely and our employees perform their jobs appropriately. Sincerely, M. Zinkowski Manager - LIRR Public Affairs Department |
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