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Re: More reasons why the MTA cannot keep it's Pledge to Customers

Posted by BrooklynBus on Fri Oct 9 15:58:00 2015, in response to Re: More reasons why the MTA cannot keep it's Pledge to Customers, posted by randyo on Fri Oct 9 13:36:52 2015.

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I am not sure what the answer is. I do not remember the New York City Transit Authority prior to 1968 being any more or less responsive than the MTA.

But whatever the answer is, there certainly needs to be more accountability by the MTA and NYCDOT, both of whom believe they are exempt from answering questions posed by the public and have more or less stated that. The MTA responds it cannot respond to suggestions from the public if you try sending them one. And if you ask them questions they say they will forward them to the proper department and you never hear from them again even if you send in the questions two, three, or more times. If they everyone provide a response, then it is not to the question asked of them but a tangential response. DOT just ignores you.

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