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| Re: More reasons why the MTA cannot keep it's Pledge to Customers (1369310) | |||
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Re: More reasons why the MTA cannot keep it's Pledge to Customers |
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Posted by BrooklynBus on Fri Oct 9 11:26:56 2015, in response to More reasons why the MTA cannot keep it's Pledge to Customers, posted by Wakefield-241st Street on Sun Oct 4 20:08:51 2015. Don't forget about how Liberty Avenue which was called Bergen Street on the street overlay on the subway map for over 30 years. Someone on this website once pointed it out and I notified the MTA about the error through the Employee Suggestion Program because they are required to respond and simply cannot ignore you.They "accepted" the "suggestion" that they correct the error, while rejecting over 40 of my real suggestions with manufactured reasons including outright lies and inconsistencies. Where they couldn't come up with legitimate reasons to deny my suggestions, they changed my suggestion and then explained why "my" really their suggestion would not work,. Anyway, regarding this one, which they assured me would be corrected, was not corrected for the next four subway map revisions. They finally did correct when they did their major subway map redesign, but still didn't make the map clear by showing East NY Ave on the base map as I suggested so it would be obvious where Bergen Street ended and Liberty Avenue began. One of my other suggestions was to spell out the words "Restricted Clearance Area" rather than using the abbreviation " RCA" which they used in the DeKalb Avenue renovation. No one could understand "Do not stand in RCA." They rejected the suggestion and responded that the signage was sufficient and need not be changed. But guess what, every renovation since that one has had RCA completely spelled out. The MTA just can't admit when they are wrong and customer service is just a low priority for them which is why they don't proofread. They also do not catch obvious errors because the people who design the signs and prepare the notices are unfamiliar with the areas they are writing about. |
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