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Re: Man gets apology from Montreal transit ... ' they don't serve English peole '

Posted by orange blossom special on Mon Jul 30 19:31:36 2012, in response to Man gets apology from Montreal transit ... ' they don't serve English peole ', posted by Gold_12TH on Mon Jul 30 17:32:04 2012.

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This would be better read if bullet pointed.

The quote:

‘‘...we want to point out that the customer service offered to our clients remains a priority for the STM.

From that perspective, the words you reported were actually said to you.

The STM regrets the unfortunate event,’’ the letter said.

For Dunning, this letter is not enough and he does not see it as an apology.
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I don't know how one could see it that way!

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