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Re: Signage and Customer Service

Posted by Kew Gardens Teleport on Fri Aug 5 06:35:46 2011, in response to Re: Signage and Customer Service, posted by BrooklynBus on Fri Aug 5 00:16:32 2011.

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You mean everyone is so close- minded or selfish that they can't put themselves in the place of someone who doesnt have all the timetables memorized and imagine how they would feel.

No, I just mean that one tends not to pay as much attention to signage if one knows where one's going anyway. This board is inevitably full of people who know the subway well, so we're not exactly likely to be the most demanding people about information design on the subway. It doesn't mean that people don't care or that you're in any way wrong to care.

As it happens, I agree with you about service spans on signage, although countdown clocks are inevitably a better solution than printing schedule information onto fixed signs (and then not replacing the signs when the schedule changes).

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