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Frozen screen on my iPhone 7

Posted by TransitChuckG on Sun Oct 15 12:14:56 2017

My screen froze on my iPhone 7, I could not tap anything or swipe. I tried shutting the phone off with the power button, no go.I tried using the power button and home button, no go. Siri was working, but she couldn't help me. Also notifications ere popping up on my screen from places, but I could not click on them.

So , off to my nearby AT& T store, and the friendly sales guy tried the usual way to shut it off, no go. Then he did something else, gave me my phone back and I was able to type in my password and we were good.

The "something else " was, holding a volume button and power button at the same time. That shuts it off and restarts it, I guess.So, thats's a good thing to know.

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(1469976)

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Re: Frozen screen on my iPhone 7

Posted by orange blossom special on Sun Oct 15 14:07:05 2017, in response to Frozen screen on my iPhone 7, posted by TransitChuckG on Sun Oct 15 12:14:56 2017.

Are you allowed to take the battery out of those things, like a hard shut down of a computer?

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(1469977)

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Re: Frozen screen on my iPhone 7

Posted by WayneJay on Sun Oct 15 14:07:18 2017, in response to Frozen screen on my iPhone 7, posted by TransitChuckG on Sun Oct 15 12:14:56 2017.

I think the culprit is the new iOS. My phone has been OK, but I'm hearing from many people whose phones are acting flaky since that update.

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(1469978)

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Re: Frozen screen on my iPhone 7

Posted by Spider-Pig on Sun Oct 15 14:16:50 2017, in response to Frozen screen on my iPhone 7, posted by TransitChuckG on Sun Oct 15 12:14:56 2017.

Because the iPhone 7 doesn't have an actual home "button," they changed the gesture to force restart the phone.

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(1469983)

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Re: Frozen screen on my iPhone 7

Posted by TransitChuckG on Sun Oct 15 14:50:38 2017, in response to Re: Frozen screen on my iPhone 7, posted by orange blossom special on Sun Oct 15 14:07:05 2017.

You cannot remove the battery on the iPhone 7 yourself.

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(1469984)

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Re: Frozen screen on my iPhone 7

Posted by TransitChuckG on Sun Oct 15 14:51:00 2017, in response to Re: Frozen screen on my iPhone 7, posted by Spider-Pig on Sun Oct 15 14:16:50 2017.

Thank you!

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(1470068)

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Re: Frozen screen on my iPhone 7

Posted by 3-9 on Mon Oct 16 21:51:48 2017, in response to Re: Frozen screen on my iPhone 7, posted by orange blossom special on Sun Oct 15 14:07:05 2017.

There are very few phones which will allow you to remove the battery easily.

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