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New Starbucks policy will permit loitering in stores and use of restrooms, no purchase required

Posted by Olog-hai on Sat May 19 18:21:39 2018, in response to 2 Men Arrested In Philly Sbux For Waiting While Black, posted by JayZeeBMT on Sat Apr 14 12:12:38 2018.

Well, maybe libraries will become more user-friendly as a result. (For actual users of the library.) “SBux”, however, is doomed.

AP via ABC News

New Starbucks policy: No purchase needed to sit in its cafés

By Joe Pisani, AP Retail Writer
Nᴇᴡ Yᴏʀᴋ—May 19, 2018, 1:01 PM ET
Starbucks announced a new policy Saturday that allows anyone to sit in its cafés or use its restrooms, even if they don’t buy anything.

The new policy comes five weeks after two black men who hadn’t bought anything were arrested at a Philadelphia Starbucks.

Company executives have said its previous policies were loose and ambiguous, leaving decisions on whether people could sit in its stores or use the restroom up to store managers.

Starbucks said it has told workers to consider anyone who walks into its stores a customer, “regardless of whether they make a purchase.”

The company said anyone can use its cafés, patios or restrooms without buying anything, but it noted workers should still call the police if someone is a safety threat.

“We are committed to creating a culture of warmth and belonging where everyone is welcome,” Starbucks said in a statement.

The two men who were arrested April 12 in Philadelphia were awaiting a third person for a meeting. One of them was denied use of a restroom because he hadn’t bought anything. A worker called police, and the men, Rashon Nelson and Donte Robinson, were arrested. They spent hours in jail before they were released.

The incident, video of which was posted on social media, was a major embarrassment for the coffee chain. Starbucks has long projected itself as a socially conscious company and promoted its stores as a neighborhood gathering place.

In response to the arrests, Starbucks plans to close more than 8,000 of its U.S. stores on the afternoon of May 29 for racial-bias training for its employees.

The men who were arrested settled with Starbucks earlier this month for an undisclosed sum and an offer of a free college education. They also reached a deal with Philadelphia for a symbolic $1 each and a promise from city officials to set up a $200,000 program for young entrepreneurs.


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