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Re: SEPTA Senior Card

Posted by r17-6599 on Tue Jan 10 20:41:11 2017, in response to Re: SEPTA Senior Card, posted by TransitChuckG on Tue Jan 10 19:15:44 2017.

Septa Cust Serv has been anything but helpful. One idiot said the cards MAY have been mailed in alphabetical order. Does my last name start in "Z". To which I replied emphatically NO. He just fumfered through and referred me to another number to call. One CS rep can't handle another department's function.
I took to the "CHAT" on Septa's website. Twice. One agent gave me a totally wrong number, area code and all!
The second time, I was on with an agent 31 minutes but he was as helpful as he could be, with retaking all my pertinent info and bringing it to the Key Card unit, who, at some point today, would research and give him an answer, which he would then email to me. At 8:39pm, still no results.

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