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| MTA Sending Bus Managers To Hear Customer Suggestions (261092) | |||
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MTA Sending Bus Managers To Hear Customer Suggestions |
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Posted by Gold_12TH on Fri May 25 20:27:25 2012 video: NY1 newsIf you see someone wearing an MTA Road Operations jacket or vest while waiting for your bus, you are in luck. The employee is a bus manager and wants to hear all your complaints and compliments about bus service. "I hope the customer sees that we care and we're responsive and that we're trying to make a difference," said Cordell Rogers, the MTA's Assistant Buses General Manager. Rogers is one of the managers responsible for 2.2 million bus passengers a day. He and the other managers check bus routes, problem areas and problem intersections in each borough twice a week on a rotating basis. The program's goal is to improve customer safety and service. They give drivers a tip of the day and check how they're driving and whether they're on the phone and belted in. "With a sustained presence out here, the operators out here see us and they know they have to do what they're supposed to do," Rogers said. "It provides another opportunity for them to do the right thing. The bus drivers' union thought management would hound drivers with petty violations, but said so far that hasn't happened. They also appreciate managers being out on the road, especially as attacks against drivers have risen. "The operator feels a little bit of safe as opposed to what's being going on with all the assaults," said Donald Yates, the MTA Division Chairman. Since the program started in March, the MTA says customer injuries not related to traffic accidents are down 6 percent over last year and driver problems, such as steering with only one hand, have been cut in half. Customers are noticing. In Staten Island, a rider recently complained buses weren't waiting for ferries. "There's now seamless service so they now no longer miss their connection with the bus when the ferries come in," said City Councilwoman Debi Rose. "So I thank you for that." The program is expanding to include speeding up the slowest bus route in each borough. That includes coordinating with NYPD and the city transportation department to improve traffic conditions. Managers say this is a new day at the MTA, a day riders are eager to experience. |
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